100 Avsnitt

  1. Episode 40 - Fixing Customer Relationship conundrum part 2

    Publicerades: 2018-12-06

  2. Episode 39 - Fixing the Customer Relationship Management conundrum (w Jamie Ham)

    Publicerades: 2018-12-02

  3. Episode 38 - How to reduce the cognitive load on an Agent

    Publicerades: 2018-11-19

  4. Episode 37 - The 3 Imperatives for Contact center Leaders

    Publicerades: 2018-11-10

  5. Episode 36 - Why you need to be a Persuasion Expert in CX w Jeff

    Publicerades: 2018-09-20

  6. Episode 35 - Why we need to rethink QA

    Publicerades: 2018-09-20

  7. Episode 34 - Stop Telling Call Center Agents when to use the Bathroom

    Publicerades: 2018-09-02

  8. Episode 33 - 3 Strategies for Dealing with difficult customers

    Publicerades: 2018-08-28

  9. Episode 32 - Why Benchmarking is a waste of Time

    Publicerades: 2018-05-20

  10. Episode 31 - What call center leadership looks like after AI eliminates jobs (w/Darren Ford)

    Publicerades: 2018-02-20

  11. Episode 30 - The Service Industry Is Still Measuring The Wrong Things

    Publicerades: 2018-02-02

  12. Episode 29 - Why you can't listen to the experts

    Publicerades: 2018-01-13

  13. Episode 28 - Customers don't trust you

    Publicerades: 2017-10-23

  14. Episode 27 - What Elon Musk Gets About Customer Feedback

    Publicerades: 2017-10-03

  15. Episode 26 - "You Must Consider Your Customers Whores" w Jamie Ham

    Publicerades: 2017-08-29

  16. Episode 25 - The Tyranny Of Incrementalism w Jamie Ham

    Publicerades: 2017-08-29

  17. Episode 24 - We Are So Disconnected w Jamie Ham

    Publicerades: 2017-08-29

  18. Episode 23 - Why You Can't Trust Customers

    Publicerades: 2017-06-12

  19. Episode 22 - Customer Service is harder than Rocket Science pt 2 (w Luke Anderson)

    Publicerades: 2017-04-10

  20. Episode 21 - Customer Service is harder than Rocket Science pt1 (w Luke Anderson)

    Publicerades: 2017-04-04

4 / 5

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.

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