Waiting for Service
En podcast av Amas Tenumah
100 Avsnitt
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#61 - Are Customer satisfaction Survey dead? W/Bob Furniss
Publicerades: 2020-03-22 -
#60 - AI will reduce the need for Managers
Publicerades: 2020-03-09 -
# 59 - The Contact center of the Future
Publicerades: 2020-02-20 -
#58 - Year wrap up and Predictions
Publicerades: 2019-12-30 -
Episode 57 - Live ICMI show from Chicago with Bob Furniss
Publicerades: 2019-12-05 -
#56 - What Leadership looks like w/Darren Ford
Publicerades: 2019-11-22 -
#55: Is Empathy a skill or an Emotion (With Bob Furniss)
Publicerades: 2019-10-26 -
#53 What Leadership looks like with Bob
Publicerades: 2019-09-27 -
#52 - The most Honest Resume w/ Bob Furniss
Publicerades: 2019-09-15 -
Episode 51- The formula for Perfect Customer Service
Publicerades: 2019-09-05 -
Episode 50 - Your CRM implementation will fail
Publicerades: 2019-08-30 -
Episode 49 - The next Generation of Employees
Publicerades: 2019-08-23 -
Episode 48 - Stop Promoting your best employees
Publicerades: 2019-08-16 -
Episode 47 - Contact Center Outsourcing is a jungle
Publicerades: 2019-08-11 -
Episode 46 - You are not Ready for AI - Part 2
Publicerades: 2019-08-04 -
Episode 45 - You are not Ready for AI in service - Part I
Publicerades: 2019-05-24 -
Episode 44 - Remembering Herb Kelleher
Publicerades: 2019-04-21 -
Episode - 43 - The customer Service False Choice
Publicerades: 2019-03-14 -
Episode 42 - How AI can transform the Agent Experience
Publicerades: 2019-01-27 -
Episode 41 - Is great Service Born or Made?
Publicerades: 2019-01-18
You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.
