100 Avsnitt

  1. #81Why You still need strategic Consulting with Ray Goff

    Publicerades: 2020-10-09

  2. #80 Power of gifting in the customer experience w/Chelsea Martin

    Publicerades: 2020-10-06

  3. #79 - Improving the caller Journey with human friendly automation

    Publicerades: 2020-09-24

  4. # 78 - How simple words can remove customer friction

    Publicerades: 2020-09-22

  5. #77 Flexible Schedules for all Contact Center agents

    Publicerades: 2020-09-10

  6. #76 Why Average Handle Time is hated and is still important

    Publicerades: 2020-08-31

  7. #75 - The only five metrics you need in your contact center

    Publicerades: 2020-08-09

  8. #74 How to get your Contact center projects approved

    Publicerades: 2020-08-05

  9. #73 Contact Center Management 101

    Publicerades: 2020-08-03

  10. #72 What we all miss when we look at Customer journey w/ Chad

    Publicerades: 2020-08-02

  11. #71 How to be the smartest person in the contact center

    Publicerades: 2020-06-26

  12. #70 Your Contact center needs a Makeover (for free)

    Publicerades: 2020-06-10

  13. #69 Augmented Reality is here to save Field Service W/Gary York

    Publicerades: 2020-06-05

  14. #68 - OmniChannel is like a superfood & Why Voice will never die

    Publicerades: 2020-06-01

  15. #67 What Customer Experience can learn from Minor league Baseball w Zach Thomas

    Publicerades: 2020-05-12

  16. #66 Customer Experience must make dollars and sense/ Jason Bradshaw

    Publicerades: 2020-05-12

  17. #65 How to almost get fired and other leadership tips w/ Bob Furniss

    Publicerades: 2020-05-06

  18. #64 Service will always be about People w/ GQ

    Publicerades: 2020-04-28

  19. #63 Tips for Managing a WFH contact center in a COvid19 World

    Publicerades: 2020-04-08

  20. #62 - Leading a customer facing team in a crisis W/Bob Furniss

    Publicerades: 2020-03-23

2 / 5

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.

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