Waiting for Service
En podcast av Amas Tenumah
100 Avsnitt
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Episode 20 - Jumping Over The Dollars Of Tomorrow For Cents Of Today
Publicerades: 2017-03-25 -
Episode 19 - Stop Blaming Training for your customer Service problems
Publicerades: 2017-02-28 -
Episode 18 - What A Customer Service Clusterf*** Looks Like
Publicerades: 2017-02-17 -
Episode 17 - I should be fired w Amayea
Publicerades: 2016-11-12 -
Episode 16 - Stop putting Customers First
Publicerades: 2016-10-06 -
Episode 15 - What helping to discover Lady Gaga can teach in CX with Louie Lavella
Publicerades: 2016-09-21 -
Episode 14 - In Defense of Stupid Questions
Publicerades: 2016-08-10 -
Episode 13 - What to do with Millennials in CX
Publicerades: 2016-07-21 -
Episode 12 - Your Call May be Recorded for our comic relief
Publicerades: 2016-06-23 -
Episode 11 - The Damn Millennials are killing the Customer Experience
Publicerades: 2016-05-19 -
Episode 10 - Evolution of International Contact Center Outsourcing
Publicerades: 2016-05-14 -
Episode 9 - Omni Channel Is Bulls***t
Publicerades: 2016-05-09 -
Episode 8 - The Place For Humans In the Customer Experience with Jamie Ham
Publicerades: 2016-03-19 -
Episode 7 - Being a Call Center Agent Sucks and how we can fix it
Publicerades: 2016-02-22 -
Episode 6 - Why car dealerships are going extinct with Jake Ramstack
Publicerades: 2016-02-12 -
Episode 5 - What happened to the Starbucks Experience
Publicerades: 2016-02-04 -
Episode 4 - Outsourcing Is Broken And How To Fix It
Publicerades: 2016-01-28 -
Episode 3 - Stop asking for Customer Feedback
Publicerades: 2016-01-05 -
Episode 2 - The End Of Jobs With Mike Muson
Publicerades: 2015-11-12 -
Episode 1 - Stop Pretending to care about CX
Publicerades: 2015-09-18
You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.
