124 Avsnitt

  1. 44. #XLA - Employee Experience with Roy Atkinson - Part 2

    Publicerades: 2020-12-02

  2. 43. #XLA - Experience is More than an Agreement

    Publicerades: 2020-11-30

  3. 42. #XLA - Employee Experience for IT, with Roy Atkinson - Part 1

    Publicerades: 2020-11-25

  4. 41. #XLA - The Key Differences Between XLAs and SLAs

    Publicerades: 2020-11-20

  5. 40. #XLA - The Practical Guide to Experience Level Agreements

    Publicerades: 2020-11-18

  6. 39. How to increase happiness by 112%, with Ahlstrom-Munksjö

    Publicerades: 2020-11-13

  7. 38. #XLA - Why SLAs Miss the Reality of a Situation, with TOPdesk's Hannah Price

    Publicerades: 2020-10-18

  8. 37. #XLA - Is Happiness Overrated, with Giarte CEO, Marco Gianotten

    Publicerades: 2020-09-21

  9. 36. #XLA - Experience and Outcome Metrics with Barclay Rae

    Publicerades: 2020-08-27

  10. 35. Chris Fazey, Dean Underwood and Prashant Arora, three Global IT Directors share their experience

    Publicerades: 2020-05-19

  11. 34. #XLA - What are the Benefits of Experience Level Agreements?

    Publicerades: 2020-04-13

  12. 33. #XLA - What are Experience Level Agreements?

    Publicerades: 2020-03-30

  13. 32. How 5,500 end-users feel about Remote Work, latest survey results

    Publicerades: 2020-03-27

  14. 31. Enfo's Journey to Modern IT Service Provider (MSP)

    Publicerades: 2020-03-16

  15. 30. CIO Interview: How To Create End-User Centric Culture? Christopher Woods, CIO at Campari

    Publicerades: 2020-03-02

  16. 29. What Impacts Employee Experience in ServiceNow?

    Publicerades: 2020-02-17

  17. 28. Internal Service Desks make Employees 47% More Productive with XLA?

    Publicerades: 2020-02-03

  18. 27. Our Customers Increase Employee Productivity 26% by Making People Happier

    Publicerades: 2020-01-20

  19. 26. Impact of ServiceNow's Reassignment Count on Employees Productivity

    Publicerades: 2020-01-07

  20. 25. 2020 ITSM Trends with Stephen Mann / itsm.tools

    Publicerades: 2019-12-30

5 / 7

Podcast for those who want to take IT Experience Management (ITXM) in use and improve Employee Experience of IT Services in large enterprises. We talk about Human-Centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn more about Human-Centric IT Experience Management visit https://happysignals.com/

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