124 Avsnitt

  1. 63. Don't make this mistake with your ServiceNow platform!

    Publicerades: 2021-08-19

  2. 62. Why are humans the best sensors for ITSM?

    Publicerades: 2021-08-12

  3. 61. Human-Centric IT - It's a journey, but easy to start

    Publicerades: 2021-08-05

  4. 60. Experience; the shared goal for IT

    Publicerades: 2021-07-30

  5. 59. Happiness Score™ - What would be a good score for our company?

    Publicerades: 2021-07-23

  6. 58. Experience is about People, Processes and Tech - In that order

    Publicerades: 2021-07-16

  7. 57. Deep Dive into Global IT Experience and Overall IT Happiness

    Publicerades: 2021-07-09

  8. 56. Stop the 'Yearly Surveys' if you want to impact your IT Experience

    Publicerades: 2021-07-02

  9. 55. What challenges does human-centric IT solve?

    Publicerades: 2021-06-25

  10. The NEW format of 'IT Experience Podcast' - Happy in 15!

    Publicerades: 2021-06-10

  11. 54. Partnerships; a Force for Customer Success

    Publicerades: 2021-05-12

  12. 53. #XLA - Experience Management Drives Business Value, with Bright Horse

    Publicerades: 2021-04-28

  13. 52. #XLA - Reckitt; Pioneers for Experience Management

    Publicerades: 2021-04-15

  14. 51. #XLA - Alan Nance from XLA Collab, Incentives Reap Huge Benefits

    Publicerades: 2021-04-14

  15. 50. Optimise ServiceNow Through Experience Management, with Jimmy Fitzgerald

    Publicerades: 2021-03-30

  16. 49. Employee Experience Drives Service Delivery, with Fujitsu

    Publicerades: 2021-03-17

  17. 48. #XLA - Refinitiv's IT Service Transformation - From SLAs to XLAs

    Publicerades: 2021-01-29

  18. 47. CIOs are the Driving Force for Cultural Change, with Karen Ferris

    Publicerades: 2020-12-14

  19. 46. Continuous Service Improvement in Academia, with George Washington University

    Publicerades: 2020-12-10

  20. 45. #XLA - Experience Management Benefits all Business Roles

    Publicerades: 2020-12-07

4 / 7

Podcast for those who want to take IT Experience Management (ITXM) in use and improve Employee Experience of IT Services in large enterprises. We talk about Human-Centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn more about Human-Centric IT Experience Management visit https://happysignals.com/

Visit the podcast's native language site