509 Avsnitt

  1. 444: Season Intro

    Publicerades: 2021-02-01

  2. 443: Bourbon Summit

    Publicerades: 2020-10-27

  3. 442: Terrible Customer Communication

    Publicerades: 2020-10-20

  4. 441: James Dodkins, Rockstar CX

    Publicerades: 2020-10-13

  5. 440: When Employees Want to Keep Working at Home

    Publicerades: 2020-10-06

  6. 439: Clare Muscutt, Empowering Women in CX

    Publicerades: 2020-09-29

  7. 438: Stay Focused

    Publicerades: 2020-09-22

  8. 437: John Garrett, What's Your And?

    Publicerades: 2020-09-15

  9. 436: Supporting Your Retail Employees in an Angry World

    Publicerades: 2020-09-08

  10. 435: Eric Prugh, Self Service Customer Experience

    Publicerades: 2020-09-01

  11. 434: CX in Stay-At-Home Scenarios (AR/AI)

    Publicerades: 2020-08-25

  12. 433: Neal Schaffer, The Age of Influence

    Publicerades: 2020-08-18

  13. 432: Cross-functional Leadership for CX Success

    Publicerades: 2020-08-11

  14. 431: Alain Hunkins, Cracking the Leadership Code

    Publicerades: 2020-08-04

  15. 430: Are Consumer Behavior Patterns Permanently Changed Because of COVID?

    Publicerades: 2020-07-28

  16. 429: Stephanie Thum, Inclusive CX

    Publicerades: 2020-07-21

  17. 428: Are COVID Surcharges Good or Bad CX?

    Publicerades: 2020-07-14

  18. 427: Michel Falcon, Post-Pandemic Restaurant Experience

    Publicerades: 2020-07-07

  19. 426: The New Normal for B2B

    Publicerades: 2020-06-30

  20. 425: Donna Cutting, Rolling Out the Red Carpet for Customers

    Publicerades: 2020-06-23

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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