509 Avsnitt

  1. 424: 5 New Considerations for the Remote Work Era

    Publicerades: 2020-06-16

  2. 423: David Priemer, The Sales Experience

    Publicerades: 2020-06-09

  3. 422: Lessons from a Joint Virtual Keynote

    Publicerades: 2020-06-02

  4. 421: Michel Feaster, Journey-Centered Experiences

    Publicerades: 2020-05-26

  5. 420: Focus on Fundamentals

    Publicerades: 2020-05-19

  6. 419: Dan Reese, Community and CX

    Publicerades: 2020-05-12

  7. 418: Do We All Need New Journey Maps?

    Publicerades: 2020-05-05

  8. 417: Bernadette Smith, Inclusive CX

    Publicerades: 2020-04-28

  9. 416: Measure For Insights, Not Just Metrics

    Publicerades: 2020-04-21

  10. Bonus Episode: Ryan Lester, Digital Transformation for Today

    Publicerades: 2020-04-16

  11. 415: Stephen Shapiro, Invisible Solutions

    Publicerades: 2020-04-14

  12. 414: Be Your Customer's Hero

    Publicerades: 2020-04-07

  13. 413: Shep Hyken, The Cult of the Customer Revisited

    Publicerades: 2020-03-31

  14. 412: Short Term Urgency with Long-Term Goals

    Publicerades: 2020-03-24

  15. 411: Stacy Sherman, Being Customer Centric

    Publicerades: 2020-03-17

  16. 410: Is Technology Forcing Customer Service Teams to Do Sales?

    Publicerades: 2020-03-10

  17. 409: Micah Solomon, Customer-First Approach

    Publicerades: 2020-03-03

  18. 408: What Support Channels Customers REALLY Want

    Publicerades: 2020-02-25

  19. 407: Joe Pine, The Experience Economy Revisited

    Publicerades: 2020-02-18

  20. 406: Delta Airlines and the Stakeholder Debate

    Publicerades: 2020-02-11

5 / 26

Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

Visit the podcast's native language site