100 Avsnitt

  1. #101 The front Porch of Customer Service is the call Center

    Publicerades: 2022-06-23

  2. #100 - Customer Retention is the holy grail

    Publicerades: 2022-03-25

  3. #99 How to convert half of your site visitors w Dr Anna Harrison

    Publicerades: 2022-03-24

  4. #98 Citizen Customer Services designed to fail

    Publicerades: 2022-01-21

  5. #97 You are punished for loyalty

    Publicerades: 2022-01-11

  6. #96 The ROI of customer service is dubious

    Publicerades: 2022-01-04

  7. #95 Bad Customer Service happens on purpose

    Publicerades: 2021-12-28

  8. #94 Evolution of Customer experience with Steven Bellghem

    Publicerades: 2021-04-19

  9. #93 Being a Service Agent can be better we will show you how

    Publicerades: 2021-02-08

  10. #92 Being a service employee still sucks and how to fix it

    Publicerades: 2021-02-03

  11. #91 - Looking ahead in 2021

    Publicerades: 2021-01-18

  12. #90 - 2020 in Review

    Publicerades: 2021-01-11

  13. #89 The most difficult job in your company is in the contact center

    Publicerades: 2020-12-21

  14. #87 What Customer Experience actually means in the real world

    Publicerades: 2020-12-08

  15. #88 How communities can help your customer service

    Publicerades: 2020-12-07

  16. #86 The chatbot discussion part II

    Publicerades: 2020-11-30

  17. #85 Let's talk chatbots

    Publicerades: 2020-11-23

  18. #84 Fulfilling your brand promise

    Publicerades: 2020-11-16

  19. #83 Operationalizing social media care

    Publicerades: 2020-10-21

  20. #82 You can't be everywhere your customers are

    Publicerades: 2020-10-15

1 / 5

You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.

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