452 Avsnitt

  1. Visa Global Head of Fraud Services Michael Jabbara Shares His Views on the Future of Cybersecurity

    Publicerades: 2023-01-17

  2. The WAYS CX Framework

    Publicerades: 2023-01-10

  3. What Southwest Airlines Could Have Done Better This Christmas

    Publicerades: 2023-01-03

  4. How Saks' CMO Creates a Customer-Driven Approach to Digital

    Publicerades: 2022-12-20

  5. Are We Witnessing The End Of The Streaming Wars?

    Publicerades: 2022-12-13

  6. How To Use Both/And Thinking To Balance Long-Term Vision With Short-Term Customer Service

    Publicerades: 2022-12-06

  7. Driverless Cars With A Customer Focus: Inside Cruise’s Growth

    Publicerades: 2022-11-29

  8. 6 Ways To Show Customers You're Grateful This Holiday Season

    Publicerades: 2022-11-22

  9. How Progressive’s Stock Has Soared Under CEO Tricia Griffith’s Customer-Centricity

    Publicerades: 2022-11-15

  10. From Bean Bags To Billions: LoveSac's Innovative DTC Success

    Publicerades: 2022-11-08

  11. Secrets Behind Discover’s Award-Winning Digital Experience

    Publicerades: 2022-11-01

  12. More Innovation, Lower Costs: Inside FedEx's Customer Experience Strategy

    Publicerades: 2022-10-25

  13. 3 CX Opportunities In The Future Of AI And Automation

    Publicerades: 2022-10-18

  14. How Mint Mobile Bucks Industry Trends To Serve Customers

    Publicerades: 2022-10-11

  15. How Bank Of America Provides Personalized Digital Service To 55 Million Clients

    Publicerades: 2022-10-04

  16. Don't Just Transact With Customers, Advise Them

    Publicerades: 2022-09-27

  17. 3 Tips For Customer-Focused Communication From Amy Porterfield

    Publicerades: 2022-09-20

  18. How To Give Guests Everything They Need And Nothing They Don’t

    Publicerades: 2022-09-13

  19. You're Only As Good As Your Ability To Solve Problems For Your Customers And Their Communities

    Publicerades: 2022-09-06

  20. A Customer-Focused, Digital Approach To Dining From The Halal Guys

    Publicerades: 2022-08-30

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.

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