124 Avsnitt

  1. 103. AI implications and considerations for ITSM, with Simone Jo Moore

    Publicerades: 2023-11-09

  2. 102. How to Incorporate XLAs into Outsourcing Agreements - SDI Webinar Recording

    Publicerades: 2023-09-07

  3. 101. "IT, stop jumping into solution mode!" with Katrina Macdermid

    Publicerades: 2023-08-31

  4. 100. #XLAs #ITXM and Market Development of Experience Management in the past 4 years

    Publicerades: 2023-06-15

  5. 99. Introducing XLAs with Unisys customers, with Weston Morris

    Publicerades: 2023-05-25

  6. 98. What good is (ITXM) data if you don't make decisions based on it? with Dr. Selena Fisk

    Publicerades: 2023-05-18

  7. 97. The state of ITXM/ITSM in the USA, with Matt Beran

    Publicerades: 2023-05-11

  8. 96. What's wrong with Remote Work? Nothing! with Karen Ferris

    Publicerades: 2023-05-04

  9. 95. How Customers and MSPs Benefit from IT Experience Management? With Katie Bates

    Publicerades: 2023-01-19

  10. 94. CIO Agenda in 2023 - Predictions by Roy Atkinson

    Publicerades: 2022-12-22

  11. 93. Happy XMOs! All about Experience Management Offices (XMO) with Neil Keating from BrightHorse

    Publicerades: 2022-12-15

  12. 92. How Data Quality in ServiceNow impacts Experience with Mikko Juola from DCM

    Publicerades: 2022-12-08

  13. 91. Mark Smalley on why IT needs “Experience Dominant Logic” to improve services

    Publicerades: 2022-12-01

  14. 90. Doug Rabold on Why #XLAs Matter Now More Than Ever?

    Publicerades: 2022-11-24

  15. 89. Antonina Klentsova - What does diplomacy and sustainability have to do with better IT Service Management?

    Publicerades: 2022-11-17

  16. 88. Is Your IT Team Facing Cost Saving Pressure? #ITXM

    Publicerades: 2022-11-10

  17. 87. Lauren Kelly - How IT can harness behavioural thinking for real impact and value?

    Publicerades: 2022-11-03

  18. 86. Don’t make these mistakes when changing your MSP. #ITXM #XLA

    Publicerades: 2022-10-27

  19. 85. Matthew Burrows - On why skills mapping is essential to improving IT organisations

    Publicerades: 2022-10-20

  20. 84. Why is 80% of business productivity lost by 13% of your tickets?

    Publicerades: 2022-10-13

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Podcast for those who want to take IT Experience Management (ITXM) in use and improve Employee Experience of IT Services in large enterprises. We talk about Human-Centric IT, how does it change the culture of IT Departments from SLAs to Experience Metrics and XLAs. If you use ServiceNow or other enterprise service management system to provide services to end-users, then this is for you. To learn more about Human-Centric IT Experience Management visit https://happysignals.com/

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