The CX Cast
En podcast av Forrester - Tisdagar
260 Avsnitt
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288: The Green Consumer Paradox
Publicerades: 2022-06-07 -
287: The Metaverse Means Next Gen CX
Publicerades: 2022-04-20 -
286: How To Advocate Internally For DEI
Publicerades: 2022-04-05 -
285: Harness Friction In Customer Journeys To Drive Emotional Engagement
Publicerades: 2022-03-20 -
284: Our Take On Reichheld’s Winning On Purpose And NPS 3.0
Publicerades: 2022-03-10 -
283: Amex Takes VoC To The Next Level
Publicerades: 2022-02-14 -
282: Characteristics Of Culture
Publicerades: 2022-01-31 -
281: Top Research In VoC Management ft. Colleen Fazio
Publicerades: 2022-01-25 -
280: Inclusive Experiences Start With Inclusive Language
Publicerades: 2022-01-10 -
279: Co-Host Andrew Hogan On All Things Design
Publicerades: 2021-12-09 -
278: Is CX In Europe Different?
Publicerades: 2021-12-02 -
277: Designing Chatbots Part 2
Publicerades: 2021-11-25 -
276: 2022 CX Predictions
Publicerades: 2021-11-18 -
275: The Right Performance Management Matters For EX And CX!
Publicerades: 2021-11-11 -
274: Customer Experience For CMOs – Championing CX
Publicerades: 2021-11-04 -
273: Customer Experience At NASA
Publicerades: 2021-10-28 -
272: Forrester’s CX Index™ And Improving Customer Experience Quality
Publicerades: 2021-10-21 -
253: Agile and Design Teams – Better Together (R)
Publicerades: 2021-10-14 -
271: CX Participation Is Vital To Automation Success
Publicerades: 2021-10-07 -
270: Trifacta – Improving Customer ROI
Publicerades: 2021-09-30
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
