The CX Cast
En podcast av Forrester - Tisdagar
260 Avsnitt
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308: Generative AI Needs Design And Will Transform It
Publicerades: 2023-06-06 -
307: TD Bank’s CX Journey
Publicerades: 2023-05-30 -
306: How To Fit The Role Of CMO
Publicerades: 2023-05-23 -
305: Customer Obsession Matters For CX Quality
Publicerades: 2023-05-16 -
304: Why You Can’t Create Value For Customers
Publicerades: 2023-05-09 -
303: We Try Out Our Own Culture Research
Publicerades: 2023-05-02 -
302: Privacy & CX
Publicerades: 2023-04-25 -
301: Practitioner Stories: Embedding CX Design at Avangrid
Publicerades: 2023-04-18 -
300: Practitioner Stories: Building The CX Function At Avangrid
Publicerades: 2023-04-11 -
299: The CX Leader’s Guide To The Green Consumer
Publicerades: 2023-04-04 -
298: The CX Of Mobility
Publicerades: 2023-03-28 -
297: CX Leader Priorities: Measure CX Performance And Prove ROI
Publicerades: 2023-03-21 -
296: CX Leader Priorities: Enable CX With Technology
Publicerades: 2023-03-14 -
295: CX Leader Priorities: Design Experiences That Drive Loyalty
Publicerades: 2023-03-07 -
294: CX Leader Priorities: Embed Customer Insights Into The Business
Publicerades: 2023-02-28 -
293: CX Leader Priorities: Collect and Analyze Data For Customer Insights
Publicerades: 2023-02-17 -
292: CX Leader Priorities: Establish, Fund, And Scale The CX Function
Publicerades: 2023-02-13 -
291: Our 2023 CX Predictions
Publicerades: 2023-02-07 -
CX Cast 2023 Trailer
Publicerades: 2023-01-31 -
289: Empathy in Customer Service
Publicerades: 2022-06-21
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
