The CX Cast
En podcast av Forrester - Tisdagar
260 Avsnitt
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425: Beyond Demographics – Transforming CX With Computer Vision, NLP, And Biometrics
Publicerades: 2025-10-22 -
424: Live At CX Summit APAC, 2025
Publicerades: 2025-10-14 -
423: Culture Change — Messy, Meaningful, And Human
Publicerades: 2025-10-07 -
422: Educating Future CX Pros
Publicerades: 2025-09-30 -
421: Change Management In CX – Why It Fails And How To Fix It
Publicerades: 2025-09-23 -
Replay: Volkswagen Group Australia Connects EX To CX
Publicerades: 2025-09-18 -
420: CX Stakeholder Management
Publicerades: 2025-09-09 -
419: Rethinking Mobility Through Customer Experience
Publicerades: 2025-09-02 -
418: How Accurate Marketing Management Improves Customer Experience
Publicerades: 2025-08-26 -
417: Practitioner Stories: Scaling Journey Management At Grundfos
Publicerades: 2025-08-19 -
416: Can Employees Keep Up With Customers’ Tech Expectations?
Publicerades: 2025-08-13 -
415: Journey Innovation
Publicerades: 2025-08-05 -
CX Cast Replay: Amex Takes VoC To The Next Level
Publicerades: 2025-07-29 -
413: Inside The Experience Room – Designing Immersive CX Learning
Publicerades: 2025-07-22 -
412: Live At CX Summit NA, 2025
Publicerades: 2025-07-15 -
411: Harley Manning’s Five Universal Truths of CX
Publicerades: 2025-07-08 -
410: Practitioner Stories: Zurich Insurance Transforms CX With AI
Publicerades: 2025-07-01 -
409: Live At CX Summit EMEA, 2025
Publicerades: 2025-06-24 -
408: Practitioner Stories: The Epic Transformation Of Frontier Communications
Publicerades: 2025-06-17 -
407: Why People Buy
Publicerades: 2025-06-10
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
