The CX Cast
En podcast av Forrester - Tisdagar
260 Avsnitt
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CX Cast Replay: Paying Employees For CX Is A Bad Idea
Publicerades: 2025-06-03 -
406: Is AI Revolutionizing The Contact Center?
Publicerades: 2025-05-27 -
405: High-Tech Industry CX Strategies
Publicerades: 2025-05-20 -
404: No More Excuses: Practice Customer Obsession The Right Way
Publicerades: 2025-05-13 -
403: Where Should Your CX Function Sit?
Publicerades: 2025-05-06 -
402: Develop Your CX Leadership
Publicerades: 2025-04-29 -
401: How To Drive Growth By Aligning Your Brand Promise With CX
Publicerades: 2025-04-22 -
400: The CX Culture Change Blueprint
Publicerades: 2025-04-15 -
399: Build Your EX-To-CX Strategy Now
Publicerades: 2025-04-08 -
398: Advanced Analytics Will Transform Your CX Practice
Publicerades: 2025-04-01 -
397: Generative AI: Lessons Learned
Publicerades: 2025-03-25 -
396: Guerilla CX
Publicerades: 2025-03-18 -
395: Practitioner Stories: Embracing Journey Centricity At Nissan
Publicerades: 2025-03-11 -
394: Getting Stakeholder Buy-In For Customer Research Pt. 2
Publicerades: 2025-03-04 -
393: How To Pick A CX Strategy Consulting Partner
Publicerades: 2025-02-25 -
392: Evaluating Customer Feedback Management Platforms
Publicerades: 2025-02-18 -
Episode 391: Practitioner Stories: Creating A CX Change Factory At E&
Publicerades: 2025-02-12 -
Episode 390: Forrester Predictions 2025: Healthcare
Publicerades: 2025-02-04 -
389: Forrester Predictions 2025: Retail
Publicerades: 2025-01-28 -
388: Forrester Predictions 2025: Government
Publicerades: 2025-01-21
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
