161 Avsnitt

  1. 257: Dare to C.A.R.E: Unlocking Your Human Potential and Purpose-Driven Customer Experiences Carmen Vlasceanu

    Publicerades: 2025-08-05

  2. 256: Built from Grit: Jay on Customer Experience, Reinvention, and Radical Integrity with Jay Sapovits

    Publicerades: 2025-06-24

  3. 255: Reimagining the Voice of the Customer: How Hark is Humanizing Customer Communication with Fran Brzyski

    Publicerades: 2025-05-20

  4. 254: The CX-AI Connection.....Redefining Customer Journeys with Smart Tech with Eric Karofsky

    Publicerades: 2025-05-13

  5. 253: The Buy-In Advantage: How Great Leaders Inspire Teams, Drive Engagement, and Create Meaningful Workplaces with Dave Garrison

    Publicerades: 2025-05-06

  6. 252: Collars & Co. and the Art of Obsession: Building Customer Loyalty from Scratch with Justin Baer

    Publicerades: 2025-04-29

  7. 251: Revolutionizing Commerce Through Video: Insights from Eitan Koter on Social Commerce, Shoppable Videos, and Building Brand Loyalty with Eitan Koter

    Publicerades: 2025-01-28

  8. 250: Putting Customers at the Heart of Your Goals: A Guide to Customer-Centric OKRs with Josh Seiden

    Publicerades: 2024-12-03

  9. 249: Building Strategies That Stick: Insights on Customer Experience and Personalization with Laura Richard

    Publicerades: 2024-11-05

  10. 248: Harnessing Data for Better Human Capital Decisions: Insights on HR Analytics with Keith Goode

    Publicerades: 2024-10-23

  11. 247: Cozy Conversations - Yanique on Embracing Courage in Life, Service, and Personal Growth

    Publicerades: 2024-10-15

  12. 246: Transforming Customer Experience with Data and Digital First Strategies with Andrew Carothers

    Publicerades: 2024-10-08

  13. 245: Navigating Life's Journey: Balancing Mind, Body, and Spirit for Personal and Professional Success with Rusty Rueff

    Publicerades: 2024-10-03

  14. 244: From Service to Software: Creating a Customer-Centric Knowledge Base with KnowledgeOwl with Marybeth Alexander

    Publicerades: 2024-09-25

  15. 243: Building Strong Cultures and Empowering CEOs: Insights from Bob Carrothers

    Publicerades: 2024-09-17

  16. 242: Mastering Geofencing for Small Business Growth with Ernesto Cullari and Barbara Wardell

    Publicerades: 2024-09-11

  17. 241: Mastering Sales Through Customer-Centric Mindsets: Insights from Alan Versteeg

    Publicerades: 2024-09-03

  18. 240: Elevating Customer Experience: Neil Leyland on AI, Machine Learning, and Transforming Contact Centers with Neil Leyland

    Publicerades: 2024-08-27

  19. 239: Navigating Burnout, Building Resilience, and Fostering Relationships for Success with Dr. Eric Recker

    Publicerades: 2024-08-20

  20. 238: Mastering Software Reliability with Daniel Ruby

    Publicerades: 2024-08-13

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

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