161 Avsnitt

  1. 237: Empathy and Innovation in Customer Success with Irina Vatafu

    Publicerades: 2024-08-07

  2. 236: Elevating Client Relationships: The Power of Thoughtfulness, Kindness, Caring and Empathy with Richard Weylman

    Publicerades: 2024-07-30

  3. 235: Unveiling the Trends from Broadridge's 6th Annual CX and Communications Consumer Insight Survey with Debbie Miglaw

    Publicerades: 2024-07-24

  4. 234: Transforming Customer Experience: Joel Passen on AI, Innovation, and Leadership with Joel Passen

    Publicerades: 2024-07-09

  5. 233: Practical Frameworks and Future Insights for Elevating Customer Experience with Alan Williams and Dave Stubberfield

    Publicerades: 2024-06-25

  6. 232: Embracing Technology and Human Connection in Customer Experience with Vaishali Dialani

    Publicerades: 2024-06-18

  7. 231: Data-Driven Sales Excellence: Insights from 'Data and Diagnosis-Driven Selling' with Robert Scarperi

    Publicerades: 2024-05-21

  8. 230: Strategies for Customer Success and Retention with Rachel Stanley

    Publicerades: 2024-05-14

  9. 229: Embracing Change and Mastering Entrepreneurship: Insights from Editor-in-Chief of Entrepreneur Magazine with Jason Feifer

    Publicerades: 2024-04-23

  10. 228: Decoding the 5 C’s of Effective Communication: Insights from a Relational Intelligence Expert with Steve Cockram

    Publicerades: 2024-04-16

  11. 227: Exploring the Spectrum of Leadership: From Visionary Insights to Introverted Strengths with Darby Vannier

    Publicerades: 2024-04-09

  12. 226: Unlocking Success: Conversations with Barry Klein on Cultural Alignment, Recruitment, and Customer Service Delivery with Barry Klein

    Publicerades: 2024-03-26

  13. 225: Passion, Persistence, and the Power of Storytelling with Cynthia Kay

    Publicerades: 2024-03-19

  14. 224: Empowering Customer Connections: Insights and Innovations in Customer Experience with Serena Chan

    Publicerades: 2024-03-12

  15. 223: Transforming Loyalty Programmes with Innovation and Trust with Len Covello

    Publicerades: 2024-03-05

  16. 222: Embracing Fun for Business Success: The Fun First Strategy with Pete Kusiak

    Publicerades: 2024-02-27

  17. 221: Balancing Heart and Smart: The Key to Customer Retention and Growth with Ali Cudby

    Publicerades: 2024-02-20

  18. 220: AI and the Future of CX: Insights from The CallMiner CX Landscape Report with Eric Williamson

    Publicerades: 2024-02-13

  19. 219: Insights into Buyer Behaviour: Trust, Decision Making, and the Power of Buyer Personas with Jim Kraus

    Publicerades: 2024-02-06

  20. 218: Exploring the Future of Customer Engagement: Insights on AI, Employee Augmentation, and Industry Trends with David Singer

    Publicerades: 2024-01-30

2 / 9

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

Visit the podcast's native language site