58 Avsnitt

  1. Customer Memories and The True Value of CX: Colin Shaw

    Publicerades: 2021-04-23

  2. The Unexpected Journey of a Serial Entrepreneur: Gary Pudles

    Publicerades: 2021-03-19

  3. A Lifetime of Lessons Learned: Steve Bederman

    Publicerades: 2021-02-19

  4. Christmas Special - Happy Holidays from NobelBiz

    Publicerades: 2020-12-22

  5. Exploring the Magic of Amazing Customer Service: Shep Hyken

    Publicerades: 2020-10-23

  6. Bonus Recording: Steve on CX Superheroes with Christopher Brooks

    Publicerades: 2020-10-14

  7. Exploring Human Voice and Simulation Training: Nancy Munro

    Publicerades: 2020-09-25

  8. Bonus Recording: Steve on The Sage Executive Podcast with Fernando Corona

    Publicerades: 2020-08-26

  9. The Lifelong Dream of Customer Support: Roy Atkinson

    Publicerades: 2020-08-21

  10. Growing Up in a Call Center: Thomas Laird

    Publicerades: 2020-07-24

  11. Bonus Recording: Steve on Telecom Reseller with Doug Green

    Publicerades: 2020-07-15

  12. Truth-Telling in the Age of Robocalls: Rebekah Johnson

    Publicerades: 2020-06-26

  13. Bonus Recording: Steve on Contact Center Insights with Nancy Munro

    Publicerades: 2020-06-05

  14. The Emotionally Intelligent Leader: Jim Rembach

    Publicerades: 2020-05-29

  15. What Makes a True Leader: Christa Heibel

    Publicerades: 2020-04-24

  16. Superwoman Decoded: Cathy Karabetsos

    Publicerades: 2020-03-20

  17. Entrepreneurship as an Adventure Sport: Jake Bush

    Publicerades: 2020-02-18

  18. From Call Agent to CEO: Steve Bederman

    Publicerades: 2020-01-16

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Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.

Visit the podcast's native language site