58 Avsnitt

  1. Contact Center Excellence, Brand Slaughtering and Remote Revolution: Eric Sims

    Publicerades: 2023-04-26

  2. Empowering Your Customers Strategies for Success in Contact Centers: Rob Bayer

    Publicerades: 2023-03-27

  3. Beyond Transactional: Taking Customer Service to the Next Level: Brad Cleveland

    Publicerades: 2023-02-03

  4. Leading the Change for Women in Tech: Juanita Coley

    Publicerades: 2022-11-08

  5. Building solutions to solve problems within the business ecosystem: Hemanth Gorur

    Publicerades: 2022-10-24

  6. Performance-driven contact centers and data modeling: Kevin Daly

    Publicerades: 2022-09-28

  7. Reasons Why Telemarketing and Cold Calling are Still Worth it: Jeremy Chen

    Publicerades: 2022-08-09

  8. Embracing Mistakes and Putting People First, a CX Approach: Bob Furniss

    Publicerades: 2022-07-12

  9. Employee Satisfaction and a 360 View on Contact Centers, with Colin Taylor

    Publicerades: 2022-06-13

  10. Digital Transformation and Future of Work for Contact Centers: Jon Arnold

    Publicerades: 2022-05-11

  11. Holistic Call Center Training using Rewards and Recognition: Michael Tamer

    Publicerades: 2022-04-19

  12. Call Center Culture and The Secret Sauce of a Successful Phone Call: Richard Blank

    Publicerades: 2022-03-23

  13. Changing Customer Perceptions in the Collection Industry and the Rise of Self-Service: Harry Strausser III

    Publicerades: 2022-02-16

  14. Reinventing Lead Generation for New Consumer Behaviors: Michael Ferree

    Publicerades: 2021-11-18

  15. Reclaiming Sales through Authentic Persuasion: Jason Cutter

    Publicerades: 2021-10-15

  16. The Future of Workforce Management for Contact Centers: Daryl Gonos

    Publicerades: 2021-09-24

  17. Benchmarking and Training in Today‘s Contact Centers: Bruce Belfiore

    Publicerades: 2021-08-27

  18. Enabling the Contact Center of the Future with Real-Time Analytics: Marc Bernstein

    Publicerades: 2021-07-23

  19. CCaaS and The Challenges of Cloud Migration: Frank Wassenbergh

    Publicerades: 2021-06-18

  20. The Contact Center Tech Shift During the Pandemic: Fred Stacey

    Publicerades: 2021-05-21

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Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.

Visit the podcast's native language site