58 Avsnitt

  1. From Cost Center to Profit Driver: The CX Transformation Blueprint: Camila Ferreira

    Publicerades: 2025-03-12

  2. AI-Driven Compliance & Sales: How Contact Centers Can Stay Ahead: Nima Hakimi

    Publicerades: 2025-02-12

  3. Debunking Business Myths: The Leadership Blueprint for Contact Centers: Steve Bederman

    Publicerades: 2025-01-15

  4. What's Next for Contact Centers? Leadership, CX, and AI Insights: Colleen Beers

    Publicerades: 2024-11-13

  5. Empowering Women and Event Success in Lead Generation: Sara Malo

    Publicerades: 2024-10-16

  6. Building a Customer-Centric Culture: Annette Franz

    Publicerades: 2024-09-18

  7. The Loneliness Epidemic - How CX Can Bridge the Gap: Nate Brown

    Publicerades: 2024-08-28

  8. The JEPPP Philosophy: Milan Batinich’s Guide to Professional Fulfillment

    Publicerades: 2024-07-24

  9. Transformative Leadership: Harnessing AI and EQ for Better Customer Interactions: Thomas Paley

    Publicerades: 2024-06-12

  10. BPO Excellence: Employee Retention, Engagement, and a People-First Mindset: John Coulter

    Publicerades: 2024-05-29

  11. Speed of Business, The ROI of Empathy and Innovation in CX: Jay Baer

    Publicerades: 2024-04-24

  12. Feeling the Future: Emotion AI & Conversation in Call Centers: Josh Feast

    Publicerades: 2024-03-06

  13. Transforming Contact Centers through Servant Leadership and Innovation: Frank Mona III

    Publicerades: 2024-02-07

  14. Empathy-Driven Contact Centers: From Complaints to Connections: Dr. Natalie Petouhoff

    Publicerades: 2023-11-01

  15. The Role of Self-Service in Reducing Churn in Contact Centers: Chris Robinson

    Publicerades: 2023-10-10

  16. From Nearshore to Global: Contact Center Outsourcing Excellence: Neal Topf

    Publicerades: 2023-09-06

  17. From Customer to Leader: Bridging Gaps in Contact Center Operations: Dr. Hui Wu-Curtis

    Publicerades: 2023-08-09

  18. Knowledge Management and AI Real-time Guidance for Contact Centers: Micah Peterson

    Publicerades: 2023-07-25

  19. Navigating Compliance Challenges in the Contact Center Industry: Dan Greenwell

    Publicerades: 2023-06-28

  20. Master Call Center Customer Service in the Digital Age: Jim Iyoob

    Publicerades: 2023-05-29

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Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.

Visit the podcast's native language site