ITSM Elevate: SLM, “Dear Service Provider, We Need to Talk…”
ITIL® 4 Unplugged - Simplifying IT Service Management - En podcast av Con Punto y Koma - Onsdagar
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The episode titled “Dear Service Provider, We Need to Talk…” opens with a playful yet insightful look at what happens when expectations between service providers and customers are misaligned — and how Service Level Management (SLM) aims to fix that. Drawing directly from the ITIL® 4, the conversation explores the true purpose of SLM: not just writing SLAs, but fostering trust, clarity, and continual improvement. The episode blends educational value with a human touch, perfect for ITIL practitioners and curious learners alike.
