160 Avsnitt

  1. Episode 38 - OpEx with Marianne Rutz - The Real Deal with Alexander de Groot - Procurement

    Publicerades: 2020-10-09

  2. Episode 37 - OpEx with Marianne Rutz - Working from Home at Sainsbury’s - with Karen Abass

    Publicerades: 2020-10-02

  3. Episode 36 - OpEx with Marianne Rutz - The 5 Customer Service Secrets that Make your Callcenter Stand Out!

    Publicerades: 2020-09-25

  4. Episode 35 - OpEx with Marianne Rutz - How to Show Empathy in Complaint Handling with Sarah Lawrence

    Publicerades: 2020-09-18

  5. OpEx with Marianne Rutz - Bonus Episode 1 - Black Friday is Coming - Is your Team Ready?

    Publicerades: 2020-09-15

  6. Episode 34 - OpEx with Marianne Rutz - Diversity and Inclusion - Ticking the Box is not Enough with Berthine Crèvecoeur West

    Publicerades: 2020-09-11

  7. Episode 33 - OpEx with Marianne Rutz - The Secret Sauce of a Boutique Contact Centre with John Devlin

    Publicerades: 2020-09-04

  8. Episode 32 - OpEx with Marianne Rutz - Operational Excellence Through the Lens of a Scottish Whisky Business - with Karen Somerville

    Publicerades: 2020-08-28

  9. Episode 31 - OpEx with Marianne Rutz - Finances Made Human with Andi Lonnen

    Publicerades: 2020-08-21

  10. Episode 30 - OpEx with Marianne Rutz - Operational Structure for Sustainable Success - with Alicia Butler Pierre

    Publicerades: 2020-08-14

  11. Episode 29 - OpEx with Marianne Rutz - Operational Excellence - the Call to Mastery

    Publicerades: 2020-08-07

  12. Episode 28 - OpEx with Marianne Rutz - How to Design and Produce an Operational Manual Fit for Purpose

    Publicerades: 2020-07-31

  13. Episode 27 - OpEx with Marianne Rutz - How to Put your Employee Survey Data to Work, with Teresa Robertson

    Publicerades: 2020-07-24

  14. Episode 26 - OpEx with Marianne Rutz - The Secrets of the Contact Center Specialist with Garry Gormley

    Publicerades: 2020-07-17

  15. Episode 25 - OpEx with Marianne Rutz - How to Use the LEAP Framework to Assess your Contact Centre’s Performance

    Publicerades: 2020-07-10

  16. Episode 24 - OpEx with Marianne Rutz - The Secrets of Employee-Engagement - with Dave D'Arcy

    Publicerades: 2020-07-03

  17. Episode 23 OpEx with Marianne Rutz - The 4 Pillars of an Effective Quality Framework in the Multilingual Contact Center Setting - with Helen Beaumont Manahan

    Publicerades: 2020-06-26

  18. Episode 22 OpEx with Marianne Rutz - Mystery Shopping…. Guess what you Find Out with Marcus von Kloeden

    Publicerades: 2020-06-19

  19. Episode 21 - The Contact Centre Enthusiast - with Martin Teasdale


    Publicerades: 2020-06-12

  20. Episode 20 - Talking the Mental Health Truth - with BJ Kennedy


    Publicerades: 2020-06-05

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Join Marianne Rutz and world-renowned leaders in the contact centre industry for the Operational Excellence Show. Dig deep into the industries hot topics and gain valuable advice, insights and wisdom.

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