452 Avsnitt

  1. Want to invest in Customer Experience? Question the Downside of Failure

    Publicerades: 2024-03-19

  2. Why Customer Satisfaction is Declining (and How to Fix It)

    Publicerades: 2024-03-12

  3. From B2B to B2C Thinking: Elevating Client Experience with Surbhi Kaul at Juniper Networks

    Publicerades: 2024-03-05

  4. Wharton Professor Stefano Puntoni Offers Insights on Generative AI and Customer Experience Use Cases

    Publicerades: 2024-02-27

  5. The Future of the Automotive Industry: Insights from AutoCar Trucks' CXO

    Publicerades: 2024-02-20

  6. The Power of the First 100 Days: Keeping Customers and Employees Happy

    Publicerades: 2024-02-13

  7. Optimize Your Contact Center And Improve Customer Service With AI Technology

    Publicerades: 2024-02-06

  8. The Future of Streaming: Roku's Role in Shaping Customer Experience

    Publicerades: 2024-01-30

  9. Customer Experience Challenges, Trends, and Opportunities with Steven Van Belleghem

    Publicerades: 2024-01-23

  10. Designing Customer Experiences With JPMorgan Chase's Chief Design Officer

    Publicerades: 2024-01-16

  11. Phygital Retail At Canada Goose: The CMO On Blending Physical & Digital Customer Experience

    Publicerades: 2024-01-09

  12. 2024 Contact Center Transformation With Former TikTok Exec

    Publicerades: 2024-01-02

  13. The Role Of Retail With Martin Newman

    Publicerades: 2023-12-19

  14. The Power of Proactive Analytics: Driving Smarter Customer Experiences

    Publicerades: 2023-12-12

  15. Customer Loyalty in Fintech: Trish Wethman's Transformational Approach

    Publicerades: 2023-12-05

  16. Unlocking the Power of Unreasonable Hospitality: Insights from Will Guidara

    Publicerades: 2023-11-28

  17. Is Apple Product-Centric or Customer-Centric? A Conversation with Colin Shaw

    Publicerades: 2023-11-21

  18. How To Build Trust In Customer Experience

    Publicerades: 2023-11-14

  19. Moving Contact Centers From SLAs to Experience Level Agreements

    Publicerades: 2023-11-07

  20. Make The Customer Experience Business Case With Storytelling

    Publicerades: 2023-10-31

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.

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