130 Avsnitt

  1. #29: You Got the CX Leader Job, Now What? with Allison Landers, Chief Experience Officer (CXO), UBS

    Publicerades: 2023-04-20

  2. #28: Pt. 2 - Lou Carbone, the Father of Experience Management

    Publicerades: 2023-04-13

  3. #27: Pt. 1 - Lou Carbone, the Father of Experience Management

    Publicerades: 2023-04-06

  4. #26: A Five Step Model to Earn Customer Loyalty with Mark Slatin & Patty Soltis

    Publicerades: 2023-03-30

  5. #25: Using the Right Data To Improve Your Customer’s Experience with Sami Nuwar

    Publicerades: 2023-03-23

  6. #24: The Intersection of Customer Success and Customer Experience with Adrian Brady-Cesana, CXO, CX Chronicles

    Publicerades: 2023-03-16

  7. #23: Why AI is a Game Changer for Customer Experience with OCX Recognition CEO Richard Owen

    Publicerades: 2023-03-09

  8. #22: The Do’s and Don’t of an Impactful Customer Experience Discipline with Bob Azman, CCXP

    Publicerades: 2023-03-02

  9. #21: Winning Stakeholder Support: The “Daisy Chain Strategy” with Roxie Strohmenger, CCXP

    Publicerades: 2023-02-23

  10. #20: What Leaders Must do Today to Compete in the Future with Bill Staikos

    Publicerades: 2023-02-16

  11. #19: The Blueprint for Customer Obsession with author Marbue Brown

    Publicerades: 2023-02-09

  12. #18: Disrupting the C-Suite with Kathy van de Laar, CCXP

    Publicerades: 2023-02-02

  13. #17: How Leaders Can Leverage Video to Improve CX and EX - Rose Bentley, CEO, Qumu

    Publicerades: 2023-01-19

  14. #16: Pt. 2 - Measuring and Managing Customer Loyalty in a Digital World with Rob Markey, Bain & Co.

    Publicerades: 2023-01-12

  15. #15: Pt. 1 - The Room Where It Happened: The Net Promoter Backstory with Rob Markey, Bain & Co.

    Publicerades: 2023-01-05

  16. #14: From Hopkins Researcher to CX Pro - Brittany Knox, Blue Cross Blue Shield of Michigan

    Publicerades: 2022-12-29

  17. #13: The Role of Perception and Expectations in Customer Experience, Gary David, PhD, Bentley University

    Publicerades: 2022-12-22

  18. #12: ITMs: Virtual, with a Human Touch, Carla Higgins, SVP, Director of CX, CNB Bank

    Publicerades: 2022-12-15

  19. #11: Demystifying the Human Experience, Bruce Temkin, Head of the XM Institute

    Publicerades: 2022-12-08

  20. #10: Breaking Down Departmental Silos to Improve CX - Risa Lovell, Farm Credit Insurance

    Publicerades: 2022-12-01

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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.

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