73 Avsnitt

  1. Marco Carrubba, Director of CS at Microsoft - How to design CS for a mature organization

    Publicerades: 2022-06-17

  2. Marija Skobe-Pilley, Head of CS (EMEA) at Clickup - How to expand CS in EMEA

    Publicerades: 2022-05-18

  3. Bill Cushard, General Manager at Dragonboat - The role of Customer Education in CS

    Publicerades: 2022-04-20

  4. Harini Gokul, Head of Customer Success at AWS - Moving from defense to offense in CS

    Publicerades: 2022-03-17

  5. Erika Villarreal, Senior CSM at Condeco - How to build your personal brand in CS

    Publicerades: 2022-02-28

  6. Matt Myszkowski, VP of CE (EMEIA) at Cision - Mental health in CS: It's ok not to be ok!

    Publicerades: 2022-01-19

  7. Vijay Mehrotra, Professor at the University of San Francisco - The world's first university degree in Customer Success

    Publicerades: 2021-12-21

  8. Andrew Marks, Co-Founder of SuccessHACKER - How to build effective health scores

    Publicerades: 2021-11-17

  9. David Jackson, CS Coach, Author and CEO at TheCustomer.Co - Think People, not Customers

    Publicerades: 2021-10-12

  10. Jeff Heckler, Director of CS Solutions at MarketSource - Scaling CS teams and CS Models

    Publicerades: 2021-09-07

  11. Jennifer Cramer, VP of Customer Success at Planhat - Is all churn bad?

    Publicerades: 2021-08-10

  12. Emily Garza, AVP of Customer Success at Fastly - CS responsibility for revenue

    Publicerades: 2021-07-01

  13. Wayne McCulloch, Global Head of CS (SaaS) at Google Cloud - The taboos of Customer Success

    Publicerades: 2021-06-10

  14. Emmanuel Malanda, Global Head of CS at Calypso - Data Driven Workflows & Scaling CS Operations

    Publicerades: 2021-05-11

  15. Elisabeth Courland, Digital CSM at Talentsoft - Data Driven Customer Journey in Digital CS

    Publicerades: 2021-04-12

  16. Kristi Faltorusso, VP of Customer Success at IntelliShift - Switching from reactive to proactive CS

    Publicerades: 2021-03-10

  17. Kellie Lucas, CS Author & Coach - Customer feedback, turning feedback into insights

    Publicerades: 2021-02-10

  18. Ray Rauch, VP of Customer Success at Concord - Evolution of the CSM

    Publicerades: 2021-01-11

  19. Alex Farmer, VP of Customer Success at Cognite - Building a customer advocacy program

    Publicerades: 2020-11-30

  20. Fran Beckley, Head of Client Services at SourceBreaker - Keeping CSMs engaged at work and career development

    Publicerades: 2020-11-04

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At Planhat we believe customer success is everybody’s business, and with this podcast - we want to help you succeed. Our host Anika Zubair, discusses customer success with leaders in the B2B SaaS and tech space. We dive into important and relevant topics to help spread knowledge about customer success and help companies center their business around customers. Because when a companies customers become successful, so does the company. Learn from the best at www.planhat.com

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