The Contact Center Gurus

21 Avsnitt

1. Customer Success Myth Buster – Separating Fake News from Reality

   Publicerades: 2022-05-24
2. How Do You Fix a Fast Moving Train

   Publicerades: 2022-05-24
3. Innovations Driving The Contact Center

   Publicerades: 2022-02-15
4. Cultural and Employee Engagement

   Publicerades: 2022-02-15
5. The Great Resignation: How we can leverage AI & Gig Workers

   Publicerades: 2022-01-14
6. Ready or Not, Here Comes The Cloud

   Publicerades: 2022-01-14
7. Why You Should Stop Shopping for AI

   Publicerades: 2022-01-14
8. Mentorship: Understanding and developing the next generation of Customer Success Leaders

   Publicerades: 2021-11-19
9. Reducing Turnaround Time To Train Agents With MicroLearning

   Publicerades: 2021-11-17
10. Why Customer Support is No Longer the Red-Headed Stepchild

    Publicerades: 2021-11-17
11. AI Adoption Study

    Publicerades: 2021-10-09
12. Work From Home - The New Office

    Publicerades: 2021-10-09
13. Why Contact Center Tech won't save you from Needing Salespeople on the Phones

    Publicerades: 2021-10-09
14. Why 79% of Your Team Managers are Poor Coaches and What to Do About It

    Publicerades: 2021-10-09
15. How is AI-Powered Speech Analytics transforming Contact Center Performance

    Publicerades: 2021-09-13
16. Customer Support Sucks....But Does It Have To?

    Publicerades: 2021-09-13
17. Artificial Friction & Empathy

    Publicerades: 2021-08-25
18. Intro to Artificial Intelligence in the Contact Center

    Publicerades: 2021-08-18
19. Lean Techniques in the Contact Center

    Publicerades: 2021-08-12
20. Engaging Contract to Hire Staff in a Tough Contact Center Labor Market

    Publicerades: 2021-07-30