31 Avsnitt

  1. Planning your future with 2020 hindsight

    Publicerades: 2021-01-13

  2. Ten contact centre lessons learned from the Grenfell Inquiry

    Publicerades: 2020-12-08

  3. Scramble! Take action for service improvement

    Publicerades: 2020-10-27

  4. Make someone‘s day in customer service

    Publicerades: 2020-10-16

  5. How to take your customer service from good to excellent

    Publicerades: 2020-10-02

  6. Customer loyalty through learning - in conversation with Blacks Hotel

    Publicerades: 2020-08-05

  7. Three lessons for creating world-class customer experiences

    Publicerades: 2020-07-15

  8. Leadership attitude matters in customer service

    Publicerades: 2020-06-18

  9. It should have been simple • A customer experience case study

    Publicerades: 2020-06-01

  10. Change management: The six stages of concern model

    Publicerades: 2020-05-19

  11. Better audio on your working from home video calls

    Publicerades: 2020-04-28

2 / 2

Life at the Sharp end is a podcast full of insights and interviews to help people who want to do their best at work. People who want to learn from others and hear about best-practice tools and techniques to help you create safe, respectful and high-performing workplace cultures. People like you - whether you’re in a leadership role or at the front-line. Wherever you work, you’ll have stories to tell about what it’s like to experience Life at the Sharp End.

Visit the podcast's native language site