528 Avsnitt

  1. The autonomous enterprise is like a North Star vision of where business is going - Interview with Kerim Akgonul and Peter van der Putten of Pega

    Publicerades: 2023-08-25

  2. Revisiting the Big Ass Fans story and what happened next - Interview with Carey Smith of Unorthodox Ventures

    Publicerades: 2023-08-19

  3. New shoes, a surprising but delightful musical collaboration, the autonomous enterprise, gen AI and getting personalisation right - Interview with James Dodkins and Tara DeZao of Pega

    Publicerades: 2023-08-10

  4. Taking an employee-centric approach has allowed us to achieve an attrition rate of 5% - Interview with Jose Herrera of Horatio CX

    Publicerades: 2023-08-01

  5. Our transformation journey and unleashing the power of AI and automation - Interview with Shelia Anderson of Aflac

    Publicerades: 2023-07-24

  6. The messy middle of customer service revisited - Interview with Michael Ramsey of ServiceNow

    Publicerades: 2023-07-14

  7. The pragmatic approach to transforming customer service - Interview with Mike Upton of First Tech Credit Union

    Publicerades: 2023-07-05

  8. Purposefully designed experiences don't happen by accident - Interview with Deborah Battaglia of Assurant

    Publicerades: 2023-06-26

  9. Developing empathy within ourselves and the machines that we build - Interview with Minter Dial

    Publicerades: 2023-06-18

  10. Why you should be adopting an Experience Mindset - Interview with Tiffani Bova of Salesforce

    Publicerades: 2023-06-06

  11. Customer experience (CX) leaders will become the engagement quarterbacks of the future - Interview with Mike Murchison of Ada

    Publicerades: 2023-05-30

  12. There’s no point having a fast bike, if you don’t know how to ride it - Interview with Jerry Haywood of Boost.ai

    Publicerades: 2023-05-19

  13. PegaWorld iNspire: Towards the autonomous enterprise and celebrating 40 years of innovation - Interview with Don Schuerman of Pega

    Publicerades: 2023-05-11

  14. The promise of generative AI in customer care and the challenges ahead - Interview with Ryan McDonald, Chief Scientist at ASAPP

    Publicerades: 2023-05-03

  15. Well-being and the changing nature of management and leadership - Interview with Ray Biggs, Head of Customer Care at John Lewis & Waitrose

    Publicerades: 2023-04-24

  16. The connection between flight simulators, agent attrition and better outcomes - Interview with Brian Tuite of Zenarate

    Publicerades: 2023-04-14

  17. The crucial role of constant storytelling and change management in our transformation - Interview with Nadia Ness of Ikea

    Publicerades: 2023-04-04

  18. As people, we don't need personalization, we need humanization - Interview with Paul Greenberg

    Publicerades: 2023-03-28

  19. We can't be digital-first, we have to be customer-first - Interview with Sue Duris of M4 Communications

    Publicerades: 2023-03-20

  20. Tool time, task time and how ChatGPT will change everything in customer support - Interview with Des Traynor of Intercom

    Publicerades: 2023-03-10

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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.

Visit the podcast's native language site