Punk CX with Adrian Swinscoe

528 Avsnitt

1. Customer success (CS) = Customer experience (CX) + Customer outcomes (CO) - Interview with Nick Mehta of Gainsight

   Publicerades: 2020-09-07
2. Experimentation is what makes Microsoft, Google, Netflix and Booking.com so successful - Interview with Harvard Business School Professor Stefan Thomke

   Publicerades: 2020-08-28
3. Emerging leadership lessons from the pandemic and what we need from leaders now - Interview with Rachel Neaman

   Publicerades: 2020-08-21
4. Difficult conversations and building more inclusive and diverse organizations - Interview with Jenn Graham of Civic Dinners

   Publicerades: 2020-08-14
5. Lessons learned from the move to remote working - Interview with Dean Robison of ServiceNow

   Publicerades: 2020-08-07
6. Four key factors that are framing the challenges for organisations going forward - Interview with Jo Causon of The Institute of Customer Service

   Publicerades: 2020-07-31
7. A quest to make technology emotionally intelligent - Interview with Rana el Kaliouby of Affectiva

   Publicerades: 2020-07-25
8. Purpose is not a luxury and matters more than ever in a crisis - Interview with Professor Alex Edmans of London Business School

   Publicerades: 2020-07-19
9. Innovative brands are using direct mail to improve customer engagement - Interview with Dan Frohnen of Sendoso

   Publicerades: 2020-07-12
10. Excellence and extreme humanization are needed more than ever - Interview with Tom Peters

    Publicerades: 2020-07-03
11. A lot of enterprise software is still eye-wateringly terrible and it's acting like a handbrake on experience improvement efforts - Interview with Leon Gauhman of Elsewhen

    Publicerades: 2020-06-27
12. A Center-Out business architecture enables better and more empathetic customer experiences - Interview with Don Schuerman of Pega

    Publicerades: 2020-06-18
13. Up to 90% of digital data is not used. What sort of society accepts 90% waste? - Interview with Gerry McGovern

    Publicerades: 2020-06-12
14. Scaling customer support and maintaining employee and customer satisfaction even through a pandemic - Interview with Nick Misewicz of Pura Vida Bracelets

    Publicerades: 2020-06-03
15. The current crisis has put a very pragmatic lens onto digital transformation - Interview with Tom Libretto of Pega

    Publicerades: 2020-05-26
16. Why we need to democratise leadership development and how the coronavirus pandemic is highlighting the strength and power of a more feminine way of leading - Interview with Lauren Currie of Stride

    Publicerades: 2020-05-17
17. Leading a digital transformation that will never end - Interview with Duncan Macdonald of UPC Switzerland

    Publicerades: 2020-05-10
18. Customer experience, innovation, artificial intelligence, culture....a look inside Amazon - Interview with Claire Whitaker

    Publicerades: 2020-05-03
19. The nature of service and how we've grown up with a service economy which is now finding it very hard to actually serve customers - Interview with Joel Bailey of EY Seren

    Publicerades: 2020-04-26
20. Authentic leadership is just the rebranding of transformational leadership with some of the caffeine taken out - Interview with Professor Dennis Tourish

    Publicerades: 2020-04-16