528 Avsnitt

  1. Starting a resolution revolution - Interview with Tom Eggemeier, Adrian McDermott and Matthias Göhler of Zendesk

    Publicerades: 2025-04-15

  2. AI-driven search volumes are exploding and what brands should be doing about it - Interview with Vivek Pandya of Adobe

    Publicerades: 2025-04-08

  3. The art and the science of listening - Interview with Zig Serafin, Brad Anderson and Isabelle Zdatny of Qualtrics

    Publicerades: 2025-03-26

  4. Testing and experimentation is everyone's problem - Interview with Shafqat Islam of Optimizely

    Publicerades: 2025-03-18

  5. There are five types of loyalty but only two are growing - Interview with Sara Richter of SAP Emarsys

    Publicerades: 2025-03-10

  6. Harnessing the contact center's potential as a real-time data gold mine - Interview with Suvi Lindfors of Netigate

    Publicerades: 2025-02-19

  7. Life Lessons I Learned From Being A Line Cook - Interview with Ari Weinzweig

    Publicerades: 2025-02-13

  8. The natural home of the contact center is under the CMO - Interview with Alex Levin of Regal.io

    Publicerades: 2025-02-05

  9. The majority of agents don't find AI useful in their daily work - Interview with Martin Teasdale and Ed Creasey

    Publicerades: 2025-01-25

  10. We got everyone involved in support and made our customer support metrics public - Interview with Kenji Hayward of Front

    Publicerades: 2025-01-17

  11. Data ontology and rethinking customer support metrics - Interview with Marcel Barrera of serviceMob Inc

    Publicerades: 2025-01-07

  12. The impact of influencer marketing on customer experience - Interview with Daphne Robertson of #paid

    Publicerades: 2024-12-20

  13. An eight-step discovery process to help master the customer experience - Interview with Edwin Margulies of Nextiva

    Publicerades: 2024-12-13

  14. Pandemic maths and measuring all of marketing - Interview with Gregory Kennedy of Alembic Technologies

    Publicerades: 2024-12-06

  15. Broken funnels, flywheels and human messaging - Key insights from HubSpot executives at GROW Europe 2024

    Publicerades: 2024-11-29

  16. It's not about the customer's journey with our platform, it's about the customer's journey - Interview with Nadine Macklin of Carto

    Publicerades: 2024-11-15

  17. The third wave of customer support - Interview with Natasha Ratanshi-Stein of Surfboard

    Publicerades: 2024-11-04

  18. Basketball, false hustle and metrics that matter - Interview with Thomas Laird of Expivia/OttoQA

    Publicerades: 2024-10-24

  19. The five promises of personalization - Interview with Mark Abraham and David Edelman

    Publicerades: 2024-10-15

  20. There are major tectonic shifts taking place in the outsourcing space right now - Interview with Craig Crisler of SupportNinja

    Publicerades: 2024-10-08

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An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service. Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love. Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues. Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my book: Punk CX.

Visit the podcast's native language site