Pink Elephant - The IT and ITIL Service Management Experts

162 Avsnitt

1. PR33 - ITSM Is Just BSM with IT Examples

   Publicerades: 2012-11-01
2. PR32 - Project and Change Management Integration

   Publicerades: 2012-09-28
3. PR31 - Experiential Learning and Simulations

   Publicerades: 2012-09-26
4. PR30 - Global Process

   Publicerades: 2012-08-27
5. PR29 - Justifying Service and Process Improvement

   Publicerades: 2012-07-16
6. PR28 - The Role of The Service Owner

   Publicerades: 2012-07-06
7. PR27 - Dealing with Rogue Support Agents

   Publicerades: 2012-06-18
8. PR26 - Distributed Service Desk Strategies

   Publicerades: 2012-05-21
9. PR25 - Communication and Education Planning

   Publicerades: 2012-04-30
10. PR24 - Problem and Availability Management The Conjoined Twins

    Publicerades: 2012-04-05
11. PR23 - Demand Channels

    Publicerades: 2012-03-19
12. PR22 - The Service Management Office 2.0 (Live From Pink12)

    Publicerades: 2012-03-05
13. PR21 - Culture and ITSM Transformation Projects

    Publicerades: 2012-02-06
14. PR20 - Deploying vs Documenting Processes

    Publicerades: 2012-01-23
15. PR19 - The Strategic Role Of An IT Operating Model

    Publicerades: 2011-12-29
16. PR18 - TOC, LEAN and Six Sigma The Three CSI Sisters

    Publicerades: 2011-12-13
17. PR17 - Technology vs Service Management

    Publicerades: 2011-11-22
18. PR16 - Request Fulfillment

    Publicerades: 2011-11-01
19. PR15 - Business Relationship Management

    Publicerades: 2011-10-20
20. PR13 - Portfolio Management

    Publicerades: 2011-09-14