161 Avsnitt

  1. 137: Achieving Customer and Employee Success with the Seven Pillars with Wayne McCulloch

    Publicerades: 2021-07-06

  2. 136: Understanding How To Compete Against the Big Giants and Increase Profitability with Jonathan Byrnes

    Publicerades: 2021-06-29

  3. 135: Building a Culture by Design with David Friedman

    Publicerades: 2021-06-22

  4. 134: Learning How to Elevate Your Quality of Life Using Plant Medicine with Jonathan de Potter

    Publicerades: 2021-06-15

  5. 133: Creating Strong Partnerships that Lead to Customer Success with Steven Van Belleghem

    Publicerades: 2021-06-08

  6. 132: Enhancing Your Customer Experience with Targeted Value Optimization with Will Laurenson

    Publicerades: 2021-06-01

  7. 131: How to Leverage Technology and Master Your Logistics with Zach Blank

    Publicerades: 2021-05-26

  8. 130: Customer Experience Design - Understanding the Behavioural Persona of Your Customer with Robert Wallace

    Publicerades: 2021-05-18

  9. 129: How To Enhance Your Customer Experience Through Community Building with Chad Neufeld

    Publicerades: 2021-05-11

  10. 128: What Do Customers Expect from a Contactless Customer Experience with Elias Guerra

    Publicerades: 2021-05-04

  11. 127: How to Master Using Marketing and Customer Experience to Support Each Other with Megan Gilhooly

    Publicerades: 2021-04-27

  12. 126: Increasing Productivity and Efficiency with Business Process Outsourcing with Robert Nickell

    Publicerades: 2021-04-20

  13. 125: Building a Highly Motivated and Inspired Team with Antonio Buchanan

    Publicerades: 2021-04-06

  14. 124: Tips on Recruiting and Selecting the Right Talent with Albert Galarza

    Publicerades: 2021-03-30

  15. 123 : How Body Language Impacts Customer Experience and Our Lives with Blanca Cobb

    Publicerades: 2021-03-23

  16. 122: The Advantages of Mastering Agility while Navigating Your Customer’s Experience with Greg Kihlström

    Publicerades: 2021-03-16

  17. 121 : The Art of Creativity and Empathy While Leveraging Technology with Kris Rudeegraap

    Publicerades: 2021-03-09

  18. 120: Navigating CX Journey Mapping and Building an Omni-Channel Experience with Mark Smith

    Publicerades: 2021-03-02

  19. 119: Best Practices for Enhancing Your Digital Marketing with JP Clement

    Publicerades: 2021-02-23

  20. 118: Understanding How SEO works To Boost Sales and Profit with Ronan Walsh

    Publicerades: 2021-02-03

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

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