466 Avsnitt

  1. Rewind: Intercom on Product – The intersection of company and product strategy

    Publicerades: 2023-10-26

  2. Training the next generation of support leaders with Peak Support’s Hannah Steiman

    Publicerades: 2023-10-19

  3. Rewind: IBM’s Arin Bhowmick on designing ethical AI

    Publicerades: 2023-10-12

  4. Rewind: Nick Mehta on delivering value at scale

    Publicerades: 2023-10-05

  5. HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy

    Publicerades: 2023-09-28

  6. Leonard Berry and the eternal pursuit of service excellence

    Publicerades: 2023-09-21

  7. Intercom on Product: Product strategy in the age of AI

    Publicerades: 2023-09-14

  8. Shopify UX Director Elizabeth McGuane on why design should start with words

    Publicerades: 2023-09-07

  9. The emergence of superintelligent AI

    Publicerades: 2023-08-31

  10. Learn how AI can unlock productivity, according to AI founder Andrew Louder

    Publicerades: 2023-08-24

  11. Discover the secret sauce of innovative companies, according to Stanford professor Behnam Tabrizi

    Publicerades: 2023-08-17

  12. The father of customer journey mapping, Chip Bell, talks driving innovation through customer partnership

    Publicerades: 2023-08-10

  13. CX strategist Lynn Hunsaker on putting the customer at the heart of innovation

    Publicerades: 2023-08-02

  14. Rewind: Square's Rohini Pandhi on spotting and solving customer problems

    Publicerades: 2023-07-27

  15. What happens when customers meet chatbots? Discussing our latest research on AI in customer service

    Publicerades: 2023-07-20

  16. AI educator Kavita Ganesan on uncovering AI opportunities in your business

    Publicerades: 2023-07-13

  17. Two AI chatbots walk into a bar: TV writer Joe Toplyn on teaching chatbots to crack jokes

    Publicerades: 2023-07-06

  18. Becoming Fin: The story behind the name of our AI chatbot

    Publicerades: 2023-06-29

  19. Adapting to the AI revolution in CS: Discussing our 2023 AI report

    Publicerades: 2023-06-22

  20. Transforming customer service in healthcare, with health educator Jennifer FitzPatrick

    Publicerades: 2023-06-15

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On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter🏠 www.intercom.com

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