33 Avsnitt

  1. 33. Simple TV: AI is the Future of Customer Service

    Publicerades: 2022-05-24

  2. 32. Aram Melkoumov from Crowdlinker

    Publicerades: 2022-05-05

  3. 31. Neoenergia: Keep Human at the Center of your Digital Strategy

    Publicerades: 2022-03-17

  4. 30. Reasoning Engines and the Truth About AI

    Publicerades: 2022-02-08

  5. 29. Why do so many AI projects fail?

    Publicerades: 2022-01-18

  6. 28. Voice bots and IVR Systems – The Future of On-Call Support

    Publicerades: 2021-11-04

  7. 27. Customer Service Digitalization in Manufacturing Industries

    Publicerades: 2021-10-25

  8. 26. Headless Technology and The Future of Omnichannel

    Publicerades: 2021-10-07

  9. 25. The Cross-Industry Value of AI

    Publicerades: 2021-09-24

  10. 24. Understanding Behavioral Bot Design

    Publicerades: 2021-09-10

  11. 23. Conversation Design Institute

    Publicerades: 2021-06-25

  12. 22. How to create a great search experience

    Publicerades: 2021-03-01

  13. 21. How to start a customer service department

    Publicerades: 2021-02-22

  14. 20. Own the financial aspect, not just the relational aspect

    Publicerades: 2021-02-15

  15. 19. Top 5 Customer Experience Trends for 2021

    Publicerades: 2021-02-08

  16. 18. Lessons from a Customer Service Consultant

    Publicerades: 2021-02-01

  17. 17. How to always deliver the major objectives

    Publicerades: 2021-01-25

  18. 16. Customer success from a Fortune 100 company to a start-up organization

    Publicerades: 2021-01-18

  19. 15. Customer research is one of the most vital things you can do for success

    Publicerades: 2021-01-11

  20. 14. How sales and customer support work best together (with former Google Sales VP)

    Publicerades: 2020-12-21

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The "Future of Customer Service" podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support. Hear their perspective on challenges and opportunities. The podcast is specifically designed for Directors, Vice Presidents, CEOs, Support Leaders, Support Engineers and Chief Customer Officers. This podcast is hosted by Jordi Torras, and brought to you by Inbenta. https://www.inbenta.com

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