171 Avsnitt

  1. 71. The Silver Lining in Regret - How to Turn a Negative Experience into a Positive Outcome | Daniel Pink

    Publicerades: 2023-01-21

  2. 70. The Future of Work and Scheduled Flexibility with Brian Elliott

    Publicerades: 2023-01-15

  3. 69. The Revolutionary Power of CX, Social, and Influence Marketing with Mark Schaefer

    Publicerades: 2023-01-08

  4. 68. How to Avoid Dangerous Assumptions about Your Customer with Zach Pousman

    Publicerades: 2023-01-01

  5. 67. Fireproof Strategies To Lead Teams And Thrive Through Disruption with David Hollenbach

    Publicerades: 2022-12-04

  6. 66. Differentiating Customer Service vs. Customer Experience and Trends with Max Ball

    Publicerades: 2022-11-27

  7. 65. Improving Customer Service Results Through Empowered Agents with Sean Hawkins

    Publicerades: 2022-11-20

  8. 64. Creating Fun In The Workplace For Better Customer Experience with Rick Bonds

    Publicerades: 2022-11-11

  9. 63. Customer Service Communication Habits To Break with Leslie O' Flahavan

    Publicerades: 2022-11-05

  10. 62. Becoming an Unforgettable Customer-Centric Company with Jeanne Bliss

    Publicerades: 2022-10-30

  11. 61. Customer Experience Lessons From Best-In-Class Brands with Joseph Mitchelli Customer Experience Lessons From Best In Class Brands with Joseph Mitchelli

    Publicerades: 2022-10-23

  12. 60. Journey Mapping Techniques To Put Customers At The Center Of Your Business With Kerry Bodine

    Publicerades: 2022-10-17

  13. 59. Lessons From The Sports Industry to Level Up Your Game and Customer Service Performance with Alan Stein, Jr

    Publicerades: 2022-10-09

  14. 58. Creating memorable & personalized customer experiences at scale with David Wachs

    Publicerades: 2022-10-02

  15. 57. Leading Experience Management During Uncertain Times with Bruce Temkin

    Publicerades: 2022-09-25

  16. 56. Creating a Frictionless Organization & Better Customer Experience with Bil Price

    Publicerades: 2022-09-18

  17. 55. Building A Winning Customer-Centric Organization The Right Way with Annette Franz

    Publicerades: 2022-09-12

  18. 54. Hooked On Customers: Habits of Legendary Customer-Centric Companies with Bob Thompson

    Publicerades: 2022-09-04

  19. 53. Leadership Advice and Why Pay Equity Matters | Catherine Sugarbroad

    Publicerades: 2022-08-26

  20. 52. Breakthrough Approaches to Managing Customer Risk with Richard Owen

    Publicerades: 2022-08-21

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The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.

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