171 Avsnitt

  1. 132. Building Lasting Customer Relationships: 5 Proven Tactics with Stacy Sherman

    Publicerades: 2024-05-20

  2. 130. Seth Godin on AI, CX, and the Future of Customer Service

    Publicerades: 2024-05-07

  3. 129. Improving Customer Service and Retention - The DARMA™ Method | Dave Seaton

    Publicerades: 2024-04-29

  4. 128. Affordable Customer Service Strategies - Classroom to Startup Business | Monica Amadio

    Publicerades: 2024-04-22

  5. 127. Customer Loyalty: From Impressed to Obsessed For ROI Growth | Jon Picoult

    Publicerades: 2024-04-15

  6. 126. Generative AI Insights - Navigating the Future of Customer Service Experiences | Lior Arussy

    Publicerades: 2024-04-08

  7. 125. Customer Service Fatigue - How To Prevent and Stop It with Laurie Guest

    Publicerades: 2024-04-01

  8. 124. Cultural Intelligence: Improving Customer Service and Relationships | Andy Molinsky

    Publicerades: 2024-03-25

  9. 123. The Great Debate: Price Versus Customer Service in Securing Brand Loyalty | Jeremy Hyde

    Publicerades: 2024-03-18

  10. 122: Integrating Marketing & Customer Service: Content Strategies to Solidify Relationships | Bernie Borges

    Publicerades: 2024-03-11

  11. 121. Cultivating Community and Conversations in Customer Service | Thom Singer

    Publicerades: 2024-03-04

  12. 120. How to Design Effortless Customer Experience and Remove Roadblocks | Greg Mckeown

    Publicerades: 2024-02-26

  13. 119. How to Build a Company Culture that Empowers Workers for Optimal Performance | Daniel Goleman

    Publicerades: 2024-02-19

  14. 118. Lessons from Zappos - Elevating AI Integration for Next-Level Retail Customer Service | Alex Genov

    Publicerades: 2024-02-13

  15. 117. How to increase customer satisfaction by asking the right questions | Marty Grunder

    Publicerades: 2024-02-05

  16. 116. Using a “Give and Get” Philosophy to Improve Employee and Customer Satisfaction with Bryan Adams

    Publicerades: 2024-01-29

  17. 115. The Analytics Edge - Transforming Customer Insights into Business Wins with Sean Albertson

    Publicerades: 2024-01-22

  18. 114. Fanocracy In Business - A New Era For Brand Loyalty with David Meerman Scott

    Publicerades: 2024-01-16

  19. 113. Setting the Bar - How to Become a Category of One Business with Joe Calloway

    Publicerades: 2024-01-08

  20. 112. Rethinking Customer Service - Why 'Good' Just Isn't Enough Anymore with Lisa Ford

    Publicerades: 2023-12-18

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The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.

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