50 Avsnitt

  1. Rebroadcast of Moments of Truth: CX Mini Masterclass – E46

    Publicerades: 2020-09-03

  2. Rebroadcast of Measuring customer experience through leading and lagging indicators: CX Mini Masterclass – E32

    Publicerades: 2020-08-20

  3. Rebroadcast of Calculating Customer Lifetime Value: CX Mini Masterclass – E22

    Publicerades: 2020-08-06

  4. Conversation with the godmother of customer experience: interview with Jeanne Bliss – E90

    Publicerades: 2020-06-25

  5. Customer impact scorecard: CX Mini Masterclass – E89

    Publicerades: 2020-06-18

  6. How to build a world class CX dashboard: CX Mini Masterclass – E88

    Publicerades: 2020-06-11

  7. Measuring digital customer experience: CX Mini Masterclass – E87

    Publicerades: 2020-06-04

  8. 3 ways to foster empathy among teams: CX Mini Masterclass – E86

    Publicerades: 2020-05-28

  9. The ultimate guide to customer experience metrics: CX Mini Masterclass – E85

    Publicerades: 2020-05-21

  10. 3 tips for balancing consistent customer experience and technology innovation: CX Mini Masterclass – E84

    Publicerades: 2020-05-14

  11. The impact of Covid 19 and customer experience in the new normal: interview with Jennifer Wright – E83

    Publicerades: 2020-05-07

  12. Understanding the customer touchpoint map: CX Mini Masterclass – E82

    Publicerades: 2020-04-30

  13. Using interviews to gain customer insight: CX Mini Masterclass – E81

    Publicerades: 2020-04-23

  14. Cracking CX success and customer experience ROI: interview with Michelle Morris – E80

    Publicerades: 2020-04-16

  15. 3 unique customer experience research approaches you might not know: CX Mini Masterclass – E79

    Publicerades: 2020-04-10

  16. Understanding CX maturity models: CX Mini Masterclass – E78

    Publicerades: 2020-04-02

  17. Tapping into VOC insight through social media: CX Mini Masterclass – E77

    Publicerades: 2020-03-26

  18. Customer journey management in times of crisis: CX Mini Masterclass – E76

    Publicerades: 2020-03-19

  19. Customer journey optimization via the VOC feedback loop: CX Mini Masterclass – E75

    Publicerades: 2020-03-12

  20. Customer experience leadership in higher education: interview with Josh Dodson – E74

    Publicerades: 2020-03-05

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In the age of empowered consumers, brands must put customers at the center of their business. Customer experience and business strategy expert, Julia Ahlfeldt CCXP, profiles the world’s top customer-centric change makers to bring you insights on how the customer experience revolution is taking hold in businesses around the globe. Whether you are new to CX, a seasoned professional looking to expand your knowledge or someone who is just interested in learning how empowered customers are transforming the business landscape, this show will take you inside the latest topics and trends in the world of customer experience.

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