74 Avsnitt

  1. It’s time to rethink CX: Satisfying Customers at their Moment of Need

    Publicerades: 2022-04-11

  2. Why Do Many Knowledge Management Programs Fail?

    Publicerades: 2021-10-19

  3. Random Acts of Automation and Other Pitfalls on the Road to Digital Transformation

    Publicerades: 2021-10-12

  4. How to Relieve the Pain of Your Quality Program

    Publicerades: 2021-10-05

  5. Where Have All Your Agents Gone? Practical Tips for Optimizing Your Remote Workforce with Jill Blankenship, CEO of Frontline Group LLC

    Publicerades: 2021-09-28

  6. The Intersection of AI and RPA: Understanding the Ethical Implications of the New Digital Crossroads

    Publicerades: 2021-09-21

  7. Looking at Recent CX Changes through the Eyes of Contact Center Managers with Sheila McGee Smith, Founder, President and Principal Analyst, McGee-Smith Analytics

    Publicerades: 2021-08-03

  8. Contact Center Engagement Wins with Gamification with Paul Stockford, Founder, President and Chief Analyst, Saddletree Research

    Publicerades: 2021-07-27

  9. Moving Contact Center Technology to the Cloud featuring Art Schoeller, Vice President and Principal Analyst, Forrester Research

    Publicerades: 2021-07-16

  10. The Power of a Strong Robotics Process Automation (RPA) Center of Excellence (COE) with Molly Walker, Business Excellence Manger, PSCU, a Credit Union Servicing Organization

    Publicerades: 2021-07-14

  11. What Will the New Hybrid Workforce Look Like in Your Contact Center? Find out with Donna Fluss, President, DMG Consulting.

    Publicerades: 2021-07-07

  12. Empowering Agile Staffing Practices in Your Contact Center with Donna Fluss, President, DMG Consulting.

    Publicerades: 2021-06-30

  13. The True Digital Experience Everyone Expects, with Maribel Lopez Founder of Lopez Research

    Publicerades: 2021-06-24

  14. The State of Personalization on the Path to CX Leadership, with Omer Minkara, VP & Principal Analyst, Aberdeen

    Publicerades: 2021-06-11

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Every week, we will talk with Customer Experience experts about what you need to do to be at the top of your industry by providing customers the service that customers expect. Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions - including practical steps you can apply now.

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