CX Pulse Podcast | Insights on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction & Contact Centers
En podcast av NICE
74 Avsnitt
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Voice of the Customer as a CX Engine
Publicerades: 2023-05-25 -
Detecting Fraud Through Agent Training and AI Tools
Publicerades: 2023-05-11 -
Using Customer Science for Best CX Outcomes
Publicerades: 2023-04-27 -
Converging and Diverging: Customer Experience & Customer Success
Publicerades: 2023-04-13 -
Doing More With Less in the Contact Center
Publicerades: 2023-03-30 -
Improving the Relevance of AI for CX
Publicerades: 2023-03-24 -
Reimagining Experience Ecosystems
Publicerades: 2023-03-17 -
The CX Leader as a Change Agent
Publicerades: 2023-03-02 -
The Powerful Combination of AI and Human Capability
Publicerades: 2023-02-17 -
AI in the Contact Center
Publicerades: 2023-02-09 -
The Science Behind Customer Behavior
Publicerades: 2023-02-02 -
The Importance of Digital Empathy
Publicerades: 2023-01-27 -
Satisfying The Customer's Need For Speed with Expert and Author Jay Baer
Publicerades: 2023-01-19 -
The Intelligence Powering Smart Intelligent Virtual Assistant (IVA) with Beth Schultz of Metrigy
Publicerades: 2023-01-12 -
The Future of CX Lies in Science
Publicerades: 2023-01-05 -
Renaissance of Contact Centers with Oru Mohiuddin at IDC
Publicerades: 2022-12-15 -
Creating a Low-Effort Experience To Optimize Loyalty
Publicerades: 2022-12-08 -
AI Machine Learning Fuels the Future
Publicerades: 2022-12-01 -
Digital Centric Approach to Agent Experience
Publicerades: 2022-11-17 -
Helping Humans Be Heroes in the Age of Automation
Publicerades: 2022-11-10
Every week, we will talk with Customer Experience experts about what you need to do to be at the top of your industry by providing customers the service that customers expect. Hear about the latest CX trends and best practices on Customer Experience, AI, WFM, Customer Service, Customer Satisfaction and contact Center Solutions - including practical steps you can apply now.
