128 Avsnitt

  1. Trailer

    Publicerades: 2023-04-21

  2. Ubong Nkanta: Is Your CX Strategy Mature Enough?

    Publicerades: 2023-04-11

  3. Tom Darnell (IRIS): Audio Quality - An Overlooked Piece of the CX Puzzle

    Publicerades: 2023-03-27

  4. The Reality Behind Brand Loyalty, with Ed Deason

    Publicerades: 2023-03-13

  5. On Diversity, Transparency and Inclusion, with Donata Peksa

    Publicerades: 2023-02-27

  6. Why Financial Literacy is the Key to Customer Retention, with Monika Hruba

    Publicerades: 2023-02-13

  7. How Neuroscience Can Transform Customer Journeys, with Duncan Thomas

    Publicerades: 2023-01-16

  8. Emotion Design for Blended Experiences, With Yasmin Borain

    Publicerades: 2022-12-05

  9. Trust and Loyalty in a Cost-of-Living Crisis, With Piers Watson

    Publicerades: 2022-11-21

  10. Customer Habits and Banking Biases, With Andrei Calin

    Publicerades: 2022-11-07

  11. Secrets to a Sustainable Life and Brand, With Lysa Hardy

    Publicerades: 2022-10-24

  12. Driving Culture Change in Banking Through VoC, With Mona Ibrahim

    Publicerades: 2022-10-10

  13. Business and the True Metaverse, With Benoit Soucaret

    Publicerades: 2022-09-26

  14. IoT and the Future of Banking, With Jorge and Javier

    Publicerades: 2022-09-13

  15. The Formula for Great Customer Service, With Sham Aziz

    Publicerades: 2022-08-16

  16. Reaching Net Zero in the Construction Industry, With Mats Bredborg

    Publicerades: 2022-08-01

  17. Why People Talk About Embedded Finance, With Spiros Margaris

    Publicerades: 2022-07-18

  18. How to Deliver Omnichannel Experience in the Car Industry, Aymen Ismail

    Publicerades: 2022-07-04

  19. The Power of Words, With Harry Ashbridge

    Publicerades: 2022-06-13

  20. How Do Public Sector Workers Perceive AI? With Dr Stephen Jeffares

    Publicerades: 2022-05-25

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In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience. At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done. If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.

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