79 Avsnitt

  1. Season 2: Episode 4: When Difference doesn’t mean Different: Understanding cultural bias in global CX programmes

    Publicerades: 2020-10-07

  2. Season 2: Episode 3: Hear from John Walker, Head of Customer Insights at Maersk

    Publicerades: 2020-09-29

  3. Season 2: Episode 2: Delivering a Return on CX Investment (ROCXI) – the practical steps involved in financial linkage modelling

    Publicerades: 2020-09-23

  4. Season 2: Episode 1: Hear from Matt Cahill, Senior Director, Consumer Insights Activation at McDonald's

    Publicerades: 2020-09-15

  5. Episode 15 - Mystery Shopping the Digital Channel

    Publicerades: 2020-07-23

  6. Episode 14 - Talking CX Tech

    Publicerades: 2020-07-17

  7. Episode 13 - Taking Mystery Shopping to the Next Level

    Publicerades: 2020-07-09

  8. Episode 12 - Best Practice B2B CX Measurement and Management

    Publicerades: 2020-07-02

  9. Episode 11 - Demystifying Behavioural Science

    Publicerades: 2020-06-25

  10. Episode 10 - Latest From APAC

    Publicerades: 2020-06-19

  11. Episode 9 - From Our CX Experts in the UK, Canada, and Hong Kong

    Publicerades: 2020-06-11

  12. Episode 8 - A View From The Top

    Publicerades: 2020-06-04

  13. Episode 7 - Reopen With Confidence: Ensuring Customers Feel Safe

    Publicerades: 2020-05-28

  14. Episode 6 - Customer Journey Mapping

    Publicerades: 2020-05-21

  15. Episode 5 - Retail Performance And Social Distancing

    Publicerades: 2020-05-14

  16. Episode 4 - The Forces Of Customer Experience

    Publicerades: 2020-05-06

  17. Episode 3 - Responses to COVID-19 from leading brands across the world

    Publicerades: 2020-04-30

  18. Episode 2 - All About Channel Performance

    Publicerades: 2020-04-23

  19. Episode 1 - CX Programmes During COVID-19

    Publicerades: 2020-04-16

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Join us as we dive deep into the world of CX and Channel Performance with industry experts and practitioners. Each episode of Ipsos' Customer Perspective offers practical advice and insights for measuring, managing, and designing exceptional customer experiences. Whether you're in mystery shopping, channel optimisation, or passionate about understanding customer journeys, this podcast is your go-to resource for driving business success through customer-centricity. Subscribe now and elevate your game! Questions/Comments: [email protected] www.ipsos.com

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