59 Avsnitt

  1. How Southwest Airlines ✈️ is taking CX to new heights | Southwest Airlines, VP of Inflight Operations, Sonya Lacore

    Publicerades: 2019-02-04

  2. SPECIAL: Let's end survey hell and make feedback delightful! | RateIt, Founder & CEO, Michael Momsen

    Publicerades: 2019-01-21

  3. Three crucial tips to creating a great culture | Culture Amp, Director of Customer Success and Support, Steve Hopkins

    Publicerades: 2019-01-07

  4. How to build a powerful sales team 📈 that’s also customer-centric | Winning By Design, Founder, Jacco vanderKooij

    Publicerades: 2018-12-23

  5. What do B2B customers actually value? | Bain & Company, Partner, Eric Almquist

    Publicerades: 2018-12-10

  6. Three crucial Customer Success tips to ensure customer loyalty | Winning By Design, Managing Partner, Dominique Levin

    Publicerades: 2018-11-26

  7. How to handle complaints like a pro | Telephone Doctor, President, Nancy Friedman

    Publicerades: 2018-11-12

  8. Nordstrom's secret for incredible retail growth in the digital age | The Nordstrom Way, Author, Robert Spector

    Publicerades: 2018-10-29

  9. How to break the rules for better results! | Customer Experience Rockstar, James Dodkins (Part 2)

    Publicerades: 2018-10-15

  10. How to create ROCKSTAR CX 🎸⭐🤘 | Customer Experience Rockstar, James Dodkins (Part 1)

    Publicerades: 2018-10-01

  11. How to manage CX in a crisis | Volkswagen Group Australia, Chief Customer Officer, Jason Bradshaw

    Publicerades: 2018-09-17

  12. Customer loyalty programs… do they actually work? | Customology, General Manager, Michael Barnard

    Publicerades: 2018-09-03

  13. How to create a customer journey map in 6 steps | CX Journey, Founder and CEO, Annette Franz

    Publicerades: 2018-08-20

  14. The secret to hiring great people | Sunlite Mitre 10, Managing Director, Steven Czeiger

    Publicerades: 2018-08-06

  15. Your questions answered by the godmother of CX! | Customer Bliss, Founder and CEO, Jeanne Bliss (Part 2)

    Publicerades: 2018-07-23

  16. The single question that will revolutionise your CX! | Customer Bliss, Founder and CEO, Jeanne Bliss (Part 1)

    Publicerades: 2018-07-09

  17. Service blueprints: the document to end all CX nightmares! | NBN Co, Senior CX Design Lead, Janine Pawson

    Publicerades: 2018-06-25

  18. Improve your CX 10x with these hacks from a CX PRO | Customer Experience Professional, Dan Fine

    Publicerades: 2018-06-11

  19. What is Design Thinking? And how can you apply it right away! | Product Leader, Designer and Instructor, Milly Schmidt

    Publicerades: 2018-05-28

  20. CX lessons from big pharma: "Educate, don't sell." | Parry Branding Group, President and Chief Branding Officer, Vince Parry

    Publicerades: 2018-05-14

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We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.