Customer Experience Insights

42 Avsnitt

1. Episode 19 - Reduce TCO by Integrating Accounts Receivable Management into your Contact Center

   Publicerades: 2021-05-20
2. Episode 18 - Bot Building Made Easy – Learn how Genesys Dialog Engine Bot Flows Simplifies the Process

   Publicerades: 2021-05-04
3. Episode 17 - Up to 200K Concurrent Calls, Scalable and Secure- Why Genesys Engage on Azure is a Big Deal

   Publicerades: 2021-04-21
4. Episode 16 - How Gamification is a game changer for agent performance and job satisfaction

   Publicerades: 2021-04-07
5. Episode 15 - Experience as a Service - What it is and why it matters to customers

   Publicerades: 2021-03-23
6. Episode 14 - The Gig Economy and the Changing Paradigm of WEM

   Publicerades: 2021-03-09
7. Episode 13 - Vonage APIs + Genesys Cloud = Extending SIP Coverage, Audio and AI Capabilities

   Publicerades: 2021-02-05
8. Episode 12 - How the Pandemic has Changed Contact Centers for Good

   Publicerades: 2020-12-17
9. Episode 11 - How to Reduce Customer Effort While Increasing Loyalty - an Interview with CX Index Founder David Heneghan

   Publicerades: 2020-10-27
10. Episode 10 - How WEM Unleashes the Benefits of Working from Home

    Publicerades: 2020-10-07
11. Episode 9 - How Multi-cloud Architecture Future Proofs Contact Centers

    Publicerades: 2020-09-10
12. Episode 8 - Predictive Engagement – Stop Missing Critical Customer Moments and Outcomes

    Publicerades: 2020-09-02
13. Episode 7 - Beyond the Bots Hype Cycle: How Service Automation and Bots Drive Real ROI

    Publicerades: 2020-08-12
14. Episode 6 - Three Reasons Contact Centers Belong in the Cloud

    Publicerades: 2020-08-04
15. Episode 5 - Why Your Contact Center Needs Voice Biometrics Today! A Conversation with Quinn Agen of Omillia

    Publicerades: 2020-07-06
16. Episode 4 - Why Genesys’ WEM is Making Headlines and Winning Awards

    Publicerades: 2020-06-04
17. Episode 3 - Successfully Transitioning Agents to WFH with Genesys Cloud – TechStyle’s Covid-19 Success Story

    Publicerades: 2020-05-04
18. Episode 2 - How Genesys and Google Cloud CCAI Make Conversational AI a Must Have for Your Contact Center

    Publicerades: 2020-04-24
19. Episodio 1 - Gina Clarkin, lo que todo cliente necesita saber ahora

    Publicerades: 2020-03-31
20. Episódio 1 - Gina Clarkin, o que todo cliente precisa saber agora

    Publicerades: 2020-03-31