241 Avsnitt

  1. REPLAY: Humanizing Customer Service with Alex Mead

    Publicerades: 2025-01-13

  2. THE CENTER OF EXPERIENCE: A BLUEPRINT FOR CREATING THE EXPERIENCE-LED ENTERPRISE

    Publicerades: 2025-01-06

  3. CX IS ALIVE AND THRIVING: BUSTING MYTHS AND 2025 PREDICTIONS

    Publicerades: 2024-12-30

  4. MACHINE CUSTOMERS ARE COMING

    Publicerades: 2024-12-23

  5. THE CUSTOMER CULTURE IMPERATIVE

    Publicerades: 2024-12-16

  6. GETTING THINGS DONE RIGHT: STRATEGIES & PRACTICAL TIPS

    Publicerades: 2024-12-09

  7. How To Transform Data Into Insights

    Publicerades: 2024-12-02

  8. Unveiling The Insights Narrator: Extracting Gold from Data

    Publicerades: 2024-11-25

  9.  The Future Of AI In Contact Canters And Its Effect On The Customer Experience

    Publicerades: 2024-11-18

  10. DEEP DIVE INTO DATA SCIENCE AND ARTIFICIAL INTELLIGENCE

    Publicerades: 2024-11-11

  11. Daily Practices of Inclusive Leaders: A Guide to Building a Culture of Belonging

    Publicerades: 2024-11-04

  12. The Skills Gap

    Publicerades: 2024-10-28

  13. Harnessing the power of Emotional Intelligence in CX

    Publicerades: 2024-10-21

  14. Breaking Silos: How CX-Driven Leadership Transforms Business Outcomes

    Publicerades: 2024-10-14

  15. Stop Engaging Employees: Start Making Work More Human

    Publicerades: 2024-10-07

  16. Winning Leadership Buy-In: Aligning CX with Business Goals

    Publicerades: 2024-09-30

  17. Brand Love: Why It Matters and How to Grow It

    Publicerades: 2024-09-23

  18. Shaping the Future: AI and Innovation at MoveXM

    Publicerades: 2024-09-16

  19. Behind the Pixels: Creative Strategies to Excel in Business

    Publicerades: 2024-09-09

  20. Rethinking the Role of Customer Experience with Maxie Schmidt

    Publicerades: 2024-09-02

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose

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