Why AI Personalization Finally Works

In this episode of The Visibility Brief, Yext SVP of Marketing Rebecca Colwell sits down with Chief Data Officer Christian Ward to break down one of the most fundamental shifts happening in marketing today and what marketers must do to make sure their brand appears accurately when every result is tailored to the individual.For years, marketers have chased the promise of personalized experiences, but why did so many approaches fall short, and what makes this wave of AI different?Today’s AI systems aren’t guessing. They remember customer preferences, understand context, and build a picture of the individual based on what users actually tell them.The episode breaks down:Why traditional personalization failed and why AI finally changes the landscapeHow AI memory and context actually workWhy every user now see different resultsWhy location used to be the strongest signal, and how AI is shifting personalization toward deeper understanding of the individual.What brands must do to stay visibleIf you’re a marketing leader navigating the shift from guesswork to AI-powered relevance, this episode will help you rethink how personalization works and how your brand shows up in experiences shaped by memory, context, and user intent.