Episode 10 (S2). How do we actively listen to others

Three friends that happen to be social workers discuss current social/social work issues from their front room. Your favourite trio of social workers get together once again to have a conversation about active listening. Listening sounds like quite a simple task but are we actually actively listening? As a part of their roles as social workers Nadia, Fran and Eugene do a lot of listening to people's stories and perceptions. The reporting of these stories will inevitably involve some l...