Ep 136 - Cake Business Fundamentals Pt 6. Customer Journey

This is the last in our 6 part mini series bout Cake Business Fundamentals. This week we chat about the journey you take your customer on from when they first find you to when you deliver their cake. How so you communicate with them, what language do you use, how do you manage their expectations and do you follow up after they've had their cake. We will now be taking a 2 week break.