MBA222 How to Shape Your Customer Service Culture

Customer service is so very important to your business. No matter what you sell, every business has an aspect of customer service. You always want a satisfied customer because a satisfied customer is a repeat customer. Whether it's on the phone, by email or on twitter, there's a certain tone you want to create and cultivate within your organization. Omar gives us the low down on customer service culture so click play to learn all about it.