How to Handle ‘Difficult’ Patients (Without the Emotional Trauma!) – PDP102

Heated confrontations with patients are never fun. Nobody likes to argue, and no Dentist likes being pressured or micro-managed by patients! In this episode we cover a lot of communication gems with Dr Vy Phan that will definitely allow you to remain calm and be effective the next time you face a 'difficult' patient (you know who I mean!) https://youtu.be/vDP5wIaK3Ok Check out this full episode on YouTube Need to Read it? Check out the Full Episode Transcript below! The Protrusive Dental Pearl: Never to say 'No' to patients. Instead, be tactful by pitching it and phrasing it in a different way - you are still saying 'No' but in a much less harsh and patient-friendly way. I give some concrete examples in this episode. “One of the ways of gaining patient trust is education - there's a breakdown of communication often when the patients don't trust you and they're not educated enough” Dr Vy Phan This is the IntraOral Camera I was telling you about - inexpensive, high quality and a modern day necessity in my opinion. Available on Amazon In this episode we discussed: * Big Challenges young Dentists might face in terms of patient interactions and communications 10:30* When to consider dismissing a 'difficult patient' 20:20* Advice to young dentists when a patient questions the level of experience based on age/appearance/sex 31:08* The ‘My Way or The Highway Approach’ 38:04* Communication gems with Difficult Patients 46:16* How to Write a dismissal letter to difficult patients 49:54* Handling Patients who continually ask for discounts 59:41 Check out Dr. Vy Phan on Instagram! If you enjoyed this, you will of course love Think Comprehensive – Communication Gems with Zak Kara  Click below for full episode transcript: Opening Snippet: (Vy) I think my way or the highway approach is really appropriate when it didn't the best interest of the patient, you know, you know that it would be different, it will be risky, you know, there'd be more long term (Jaz) Inappropriate, risky, just not the, it will land you in legal issues. (Vy) Exactly... Jaz' Introduction:Hello, Protruserati, I'm Jaz Gulati and welcome to this or can I say it's an awesome episode? Oh, my God Vy Phan will blow your mind. This is a real world topic. There are so many communication gems shared in this episode. And really, when it comes to communication skills, when do they really matter? I mean, yes, it's good to get case acceptance and building value through user communication. But what really matters is so tough patients,