#11 Loredana Hormuth - Financial Services - A people engagement Master in the finance industry

If you want to understand Engagement in the financial services industry 💰, you need to listen to Loredana Magri Hormuth 🤩. I had the privilege to welcome Lori, currently the Head of Business Engagement at Lombard Odier Group in Geneva. Lori is an exceptional human being 🙏 and an even greater professional. She defines herself as a 'person of service' and she has been all about that in her whole career 🤲. Some topics we will talk about: ❤️ You can have a love affair with your career 🙅‍♀️ The power of saying NO 📞 What exceptional call centers look like 🤝 The real role of managers 🔭 Long term investment in human capital 👂 Why listening matters sometimes more than finding solutions 📈 The challenges of scaling up and keeping a great service quality and SO MUCH MORE 💫 This episode is a gem 💎, especially if you are interested in contact centers, financial services and people engagement. 🙏 Thank you Loredana for recording this episode with me, it was a magic moment - that passed like a blink of an eye 👁. ENJOY TO THE MAX 🤩🤩🤩 #financialservices #bankingindustry #peopleengagement #customerengagement #employeeengagement #mindsetchange #bethesolution